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Employee engagement champions
How identifying and empowering employee engagement champions can mobilise engagement across your business to deliver positive results.
How to be an engaging manager
How to be a manager who motivates, challenges and supports their staff to deliver positive business results.
Engaging new employees
How managers can connect quickly with new employees to make them feel welcome and valued.
Build effective relationships with your employees
How managers can effectively engage with their staff to boost motivation, productivity and performance.
Support and motivate employees
Practical ways you can support your staff to give them the confidence and motivation to deliver business success.
Use mentoring to improve staff performance
Setting up a mentoring system can have advantages for your employees and your business
Fair trading, accurate descriptions and Trading Standards
An introduction to fair-trading laws, accurate descriptions and the role of Trading Standards and how the rules apply to your business and what you must do.
Find out about public sector contracts in Northern Ireland
Find Northern Ireland public sector tenders and more contracts across the EU.
Additional rights for consumers when they make a complaint
There are additional rights for consumers when making a complaint that other traders do not have, including the right to ask for a repair or replacement.
Consumer Rights Act 2015 - what you need to know
Main considerations businesses need to know under the Consumer Rights Act 2015 relating to the sale of goods, provision of services and digital downloads.
Submitting new websites to search engines
Learn how to submit your website to a search engine and why this can help your website get found, and why you should avoid automated search engine submissions.
Segmenting your email marketing lists
How to ensure your marketing emails are sent to carefully targeted recipients by segmenting your lists and tailoring your email message to secure more sales.
TV, radio and cinema advertising
How radio, TV, and cinema advertising can help you reach your target audience, the costs you may incur and how to make the most from each of these mediums.
Coach and develop employees
How to help employees enhance their skills and confidence by offering them development paths and coaching opportunities.
Get to know your customers
The benefits of improving your relationship with your customers by learning more about who they are and their purchasing behaviour.
What happens if I can't resolve a customer complaint?
What to do when you can't resolve a complaint with a customer including seeking advice from Consumerline and resolving through the small claims court.
What do I have to do if a customer complains?
Establish your responsibilities under the Consumer Rights Act 2015 when a customer complains about goods, services or digital content you have sold to them.
Your responsibilities at the time you sell goods
Find out your responsibilities when you sell goods, including describing them accurately and ensuring their quality, safety, durability and fitness for purpose.
Consumer rights when buying digital content
Consumers have a number of rights when buying digital content such as computer games, TV programmes, books, computer software or mobile device apps.
Six tips for exhibiting at trade shows
Tips for businesses exhibiting at tradeshows, including marketing opportunities, building up databases and doing your research.