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Consumer contracts additional charges
Consumer contract rules to protect consumers from automatically paying for additional services and goods, and costly telephone helpline charges.
The law on commercial agents
Understand how you must treat your commercial agent under the Commercial Agents Regulations 1993 including the legal protection they may be entitled to.
Prevent product safety problems
How to put processes in place at every stage to prioritise product safety.
Product safety liability and insurance
The law relating to product safety liability and why taking out product liability insurance is a good idea.
Grow your business
Browse our key guidance to help you find growth funding in Northern Ireland, and learn how you can scale up your business and grow
Social media
How to use social media to benefit your business through strategic planning and best practise
Tender for contracts
Guidance on preparing for tenders and the tender process, including public sector contracts in Northern Ireland, Great Britain, Ireland and Europe
Market strategy and planning
How to develop a marketing strategy and write a marketing plan
Market research
How to conduct your market research and competitor research
Product safety advice and enforcement
How product safety is enforced locally and role of your local council’s Environmental Health Department.
Price lists, estimates, quotations and tenders
Find out how to present prices to your customers, including how to draw up price lists, estimates and quotations and prices for tenders.
Set objectives for contract negotiation
How to define goals and objectives for supplier negotiations, and determine your bargaining range ahead of the negotiations.
Prepare for contract negotiation
How to prepare for successful supplier contract negotiations.
Negotiating supplier contracts
Best practice tips and strategies to help you prepare for and conduct successful supplier contract negotiations.
The challenges of sourcing overseas
Understand the challenges of sourcing overseas, such as varying trade restrictions, language, cultural and legal differences, and business practices.
How to find an overseas supplier
Carry out due diligence to research suitable countries and individual overseas suppliers before agreeing a deal.
How to choose an overseas supplier
Price, quality and reliability are critical factors when choosing a supplier overseas.
Advantages of sourcing overseas
Understand the benefits of sourcing your products and materials overseas, and the issues that can arise when purchasing internationally.
Contract negotiation strategies
Find the right strategy for your supplier contract negotiation and prepare to win the best deals for your business.
Negotiation tips for dealing with suppliers
Practical tips and tactics to help you conduct successful supplier contract negotiations.