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Claiming damages when a guest cancels an accommodation booking
What you should do if a guest cancels their accommodation booking, therefore breaching a contract with you, including how to claim damages.
What if I cancel a guest's accommodation booking?
If you cancel an accommodation booking you’ve already accepted you should find them alternative accommodation or be liable for damages.
When a guest refuses the accommodation they booked
What to do if a customer refuses to accept tourist accommodation they have booked with you.
Bulk chemical storage - tanks and drums
Precautions your business must take to avoid causing pollution when you are storing chemicals in large quantities.
Storage, handling and delivery of chemicals
How your business can avoid causing pollution incidents when storing, handling and taking delivery of chemicals.
Secondary containment systems for bulk chemical stores
How to use secondary containment systems such as bunds to contain leaks and spills, and prevent pollution incidents.
Temperature-controlled chemical stores
How to store heat-sensitive chemicals to ensure they are safe, and good practice for maintaining fridges and freezers.
Chemical labelling and information
How to use a safety data sheet to understand how to handle, store and dispose of chemicals in your business.
REACH and storing chemicals
How the REACH Regulation may affect your business, and why you should keep records of chemicals that you use.
Storing chemicals
How you should store chemicals on your business premises and sites in order to prevent pollution and avoid prosecution.
Paper manufacturing and water and sewer discharge
Preventing water pollution from paper and cardboard production, and authorisations needed for discharges to water.
Paper manufacturing and land contamination
Dealing with land pollution at paper and cardboard sites, and how you can avoid causing land contamination.
Paper manufacturing site pollution incident prevention
Types of pollution incidents from paper and cardboard production, and how you can prepare for and deal with them.
Tourist accommodation: responsibility for guest's belongings and luggage
Your responsibilities for safekeeping, and your rights to retain, your guest's belongings.
Tourist accommodation: reselling electricity, gas and utilities
The rules for reselling gas and electricity, charging for telephone calls and providing water from private supply.
Keeping a guest register in your tourist accommodation business
Why you must keep a guest register if you run a hotel, bed and breakfast, hostel or any other accommodation business, and what you need to record in it.
Data protection in tourism businesses
All tourist accommodation businesses must keep a guest register – be aware of your responsibilities to keep this data secure.
Reduce water use from laundry facilities
Minimising water use from laundry facilities by more efficient processes, better detergents and investing in technology.
Reduce water use from catering facilities
Tips on how to reduce water use from the catering facilities in your business to save money and lessen waste.
Reduce water use from grounds maintenance
How your business can reduce wasted water from maintaining the grounds and gardens of your commercial premises.