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Coach and develop employees
How to help employees enhance their skills and confidence by offering them development paths and coaching opportunities.
Get to know your customers
The benefits of improving your relationship with your customers by learning more about who they are and their purchasing behaviour.
What happens if I can't resolve a customer complaint?
What to do when you can't resolve a complaint with a customer including seeking advice from Consumerline and resolving through the small claims court.
What do I have to do if a customer complains?
Establish your responsibilities under the Consumer Rights Act 2015 when a customer complains about goods, services or digital content you have sold to them.
Your responsibilities at the time you sell goods
Find out your responsibilities when you sell goods, including describing them accurately and ensuring their quality, safety, durability and fitness for purpose.
Consumer rights when buying digital content
Consumers have a number of rights when buying digital content such as computer games, TV programmes, books, computer software or mobile device apps.
Six tips for exhibiting at trade shows
Tips for businesses exhibiting at tradeshows, including marketing opportunities, building up databases and doing your research.
Consumer rights when buying services
Consumers have a number of rights when buying services, including the right to a repeated service when the original was not completed with care and skill.
Consumer rights when buying goods
Consumers have numerous rights when buying goods, including the right to reject unsatisfactory goods and get a refund.
Advertising a job and interviewing candidates
The processes you should follow when advertising and interviewing potential new staff
Staff feedback, ideas and forums
How to establish a workplace environment that encourages and rewards staff feedback, opinions, and ideas.
Business travel to Europe
The extra requirements your staff should be aware of if they are travelling to Europe for business.
Complain against an undischarged bankrupt or disqualified company director
How to complain against a disqualified director, an undischarged bankrupt or a person subject to bankruptcy restrictions.
Bankruptcy
An outline of what bankruptcy is and how it can affect your business, income, assets and bank account.
Check if a director has been disqualified or if an individual is bankrupt
Using the Companies House Disqualified Directors Register, and contacting the Insolvency Service.
Complaining about disqualified directors or undischarged bankrupts
Ways to submit a complaint to The Insolvency Service, and what happens after your complaint is submitted.
What disqualified directors and undischarged bankrupts cannot do
Restrictions on undischarged bankrupts and those subject to bankruptcy restrictions orders and undertakings.
What is bankruptcy?
Overview of what bankruptcy means and who can become bankrupt
The bankruptcy process
Duties of a bankrupt individual and an overview of restrictions that are placed on a person who is declared bankrupt
Declaring bankruptcy
How to declare bankruptcy in Northern Ireland and downloadable bankruptcy forms from the Insolvency Service