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Product safety corrective action, recalls and incidents
Your legal duty for ensuring products are safe and actions you must take when there are problems.
Product safety liability and insurance
The law relating to product safety liability and why taking out product liability insurance is a good idea.
IT
Browse our key technology guidance and get impartial advice on using the latest IT systems and technologies to power your business
Social media
How to use social media to benefit your business through strategic planning and best practise
Tender for contracts
Guidance on preparing for tenders and the tender process, including public sector contracts in Northern Ireland, Great Britain, Ireland and Europe
Market strategy and planning
How to develop a marketing strategy and write a marketing plan
Market research
How to conduct your market research and competitor research
Product safety advice and enforcement
How product safety is enforced locally and role of your local council’s Environmental Health Department.
Networking for staff development
How networking can lead to effective partnerships with other businesses and help your staff develop their knowledge and social skills
Implement staff incentive schemes
Benefits of offering incentives, rewards and perks to staff and the different ways employers can do this
Recruiting company directors
To improve your chance of business success, choose the right mix of skills and personalities for your directors
Staff and business development through higher education
Higher education training opportunities can help develop your employees and grow your business
Vocational qualifications
How vocational qualifications can help you develop the skills your employees need to perform particular jobs or roles
Communicate your business strategy and gain employee buy in
Build and communicate a business story to explain your background and business strategy, and how to get your employees to champion it
Lead and motivate your staff
Inspire and motivate your staff to improve your chances of business success
Price lists, estimates, quotations and tenders
Find out how to present prices to your customers, including how to draw up price lists, estimates and quotations and prices for tenders.
Do you need payroll software?
Not every business needs payroll software - here's how to determine if you need a computerised payroll package for your business.
Types and examples of CRM software
Understand the main types of CRM systems and find examples of outsourced, off-the-shelf and managed CRM software solutions.
What is a customer relationship management (CRM) system?
Understand what a customer relationship management system is, how it works and how it can help you turn customer data into actionable insight.
Business benefits of CRM systems
Key benefits of customer relationship management systems that can help improve customer satisfaction, retention, acquisition and processes.