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Consumer contracts
Rules governing contracts between traders and consumers including the information that consumers must receive before a sale and cooling off periods.
Right to cancel consumer contracts
The rights consumers have to cancel off-premises and distance contracts under the consumer contracts regulations within the 14 day cooling off period.
Exemptions from consumer contracts rules
Types of consumer contracts which are exempted from the new Consumer Contracts Regulations including gambling, construction, property and package travel.
Exemptions from the right to cancel consumer contracts
When consumers do not have a right to cancel during a 14 day cooling-off period – eg bespoke or perishable goods.
Consumer contracts delivery and risk
Your responsibilities when delivering goods to consumers and how risk is determined and when customers have a right to treat a contract as ended.
Consumer contracts additional charges
Consumer contract rules to protect consumers from automatically paying for additional services and goods, and costly telephone helpline charges.
The law on commercial agents
Understand how you must treat your commercial agent under the Commercial Agents Regulations 1993 including the legal protection they may be entitled to.
Marking, labelling and marketing standards for food imports and exports
Information on marking, labelling and marketing food and drink products for import for export
Prevent product safety problems
How to put processes in place at every stage to prioritise product safety.
Product safety liability and insurance
The law relating to product safety liability and why taking out product liability insurance is a good idea.
Pay outstanding charges on goods imported by post
How to pay charges on goods imported by post and appealing against Customs decisions.
Receiving items from abroad
The rules about receiving goods from abroad.
Running a food and drink business
Find business support and funding for the food and drink sector in Northern Ireland
Social media
How to use social media to benefit your business through strategic planning and best practise
Tender for contracts
Guidance on preparing for tenders and the tender process, including public sector contracts in Northern Ireland, Great Britain, Ireland and Europe
Market strategy and planning
How to develop a marketing strategy and write a marketing plan
Market research
How to conduct your market research and competitor research
Product safety advice and enforcement
How product safety is enforced locally and role of your local council’s Environmental Health Department.
Support attestations: get reimbursed to move goods from Great Britain to Northern Ireland
How to apply to be reimbursed for the cost of getting a support attestation to move agri-food goods from Great Britain to Northern Ireland
Report a UK Internal Market issue
Report issues you have faced when buying or selling goods or services between different parts of the UK.