Search results
What happens if I can't resolve a customer complaint?
What to do when you can't resolve a complaint with a customer including seeking advice from Consumerline and resolving through the small claims court.
What do I have to do if a customer complains?
Establish your responsibilities under the Consumer Rights Act 2015 when a customer complains about goods, services or digital content you have sold to them.
Your responsibilities at the time you sell goods
Find out your responsibilities when you sell goods, including describing them accurately and ensuring their quality, safety, durability and fitness for purpose.
Consumer rights when buying digital content
Consumers have a number of rights when buying digital content such as computer games, TV programmes, books, computer software or mobile device apps.
Six tips for exhibiting at trade shows
Tips for businesses exhibiting at tradeshows, including marketing opportunities, building up databases and doing your research.
Consumer rights when buying services
Consumers have a number of rights when buying services, including the right to a repeated service when the original was not completed with care and skill.
Consumer rights when buying goods
Consumers have numerous rights when buying goods, including the right to reject unsatisfactory goods and get a refund.
Complain against an undischarged bankrupt or disqualified company director
How to complain against a disqualified director, an undischarged bankrupt or a person subject to bankruptcy restrictions.
Bankruptcy
An outline of what bankruptcy is and how it can affect your business, income, assets and bank account.
Check if a director has been disqualified or if an individual is bankrupt
Using the Companies House Disqualified Directors Register, and contacting the Insolvency Service.
Complaining about disqualified directors or undischarged bankrupts
Ways to submit a complaint to The Insolvency Service, and what happens after your complaint is submitted.
What disqualified directors and undischarged bankrupts cannot do
Restrictions on undischarged bankrupts and those subject to bankruptcy restrictions orders and undertakings.
What is bankruptcy?
Overview of what bankruptcy means and who can become bankrupt
The bankruptcy process
Duties of a bankrupt individual and an overview of restrictions that are placed on a person who is declared bankrupt
Declaring bankruptcy
How to declare bankruptcy in Northern Ireland and downloadable bankruptcy forms from the Insolvency Service
How bankruptcy affects your assets and bank account
How bankruptcy affects your assets and bank account, including disposal of assets, recovering assets, bank accounts and life assurance
Payments to creditors during bankruptcy
During bankruptcy there is a non-payment rule to creditors, with a few exceptions including student loans
How bankruptcy affects your business
Bankruptcy can affect your business, including taxes, registrations and employees
How long does bankruptcy last?
Bankruptcy lasts a maximum of 12 months but there is the option to end bankruptcy early or you may incur a delayed discharge by the Court
How bankruptcy affects your income
How bankruptcy affects your income, including income payment orders and income payment agreements