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Handling and storing animal by-products
How to handle and store animal by-products, and comply with labelling and record keeping duties.
EU protected food name schemes
Description of the four EU protected food name schemes which protect registered product names when they are sold in Northern Ireland.
UK protected food name schemes
Description of the UK protected food name schemes which protect registered product names when they are sold in Great Britain.
What are geographical indications and protected food names?
Explanation and examples of geographical indications and protected food names, used to protect products from imitation.
Protecting geographical food and drink names in Northern Ireland
Guidance on geographical indication and traditional specialty guaranteed protection for food, drink or agricultural products in Northern Ireland.
Apply to protect a geographical food or drink name in Northern Ireland
How to protect a product name under UK and EU geographical indication schemes in Northern Ireland.
Telemarketing
How to get started in telemarketing and how to create a successful telemarketing programme.
Measuring the success of your telemarketing campaign
Measuring the various factors of your telemarketing campaigns will show you if it's been successful.
Telemarketing methods for targeting customers
How to contact customers, use an agency, and other activities to improve your business.
Advantages and disadvantages of telemarketing
The advantages and disadvantages of telemarketing for your business including providing a personal service and legal risks.
How to start telemarketing in your business
An overview of telemarketing and how to get started including finding your target audience, whether you should outsource and the costs of telemarketing.
What is telemarketing?
Definition of telemarketing and what it can be used for, including the difference between outbound and inbound telemarketing.
Telemarketing planning
How to determine the target audience for your telemarketing campaign, and how to choose a service provider.
Targeting consumer audiences using telemarketing
How to target the correct audiences when planning telemarketing campaigns.
Telemarketing scams and legal issues
How you can protect your customers when telemarketing, and telemarketing legalities and scams to be aware of.
Dealing with subject access requests under the UK GDPR
How to handle subject access requests effectively and within the legal timeframe under the UK General Data Protection Regulation.
Use social media safely
How to take measures to ensure your business is using social media safely and securely, protecting your reputation, securing data and being aware of the law.
Social media and the employment relationship
Things to consider when employees use social media including developing a social media policy, monitoring social media, legislation and network security.
Product compliance when placing certain goods on the Northern Ireland market
Guidance for businesses on EU market surveillance rules that apply to certain products placed on the Northern Ireland market.
Digital marketing plan - situation analysis
Describe the environment in which your business operates and carry out a SWOT analysis to highlight your strengths, weaknesses, opportunities and threats.