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Business impact analysis
Understand the importance of analysing the likelihood and the effects of a crisis on your business.
Set up a charity
Key steps to setting up a charity, including choosing the right charity structure, finding trustees and registering your charity.
Business organisational structure
Different types of business organisational structure, their pros and cons, and the reasons why you might want to change your business structure.
Hierarchical organisational structure
Understand the features, advantages and disadvantages of hierarchical organisational structure and find out how tall hierarchy could benefit your business
Flat organisational structure
Understand the features, advantages and disadvantages of flat organisational structure and find out why you may need to flatten your organisation.
Business continuity and crisis management
What is a business continuity plan, how to create it, and steps to follow to keep your business operating following an incident.
Potential business crises
Understand the different types of crises your business could face, and the role of crisis management in preventing disruption.
Create an online shop
The key issues to consider when creating an online shop and selling your products and services online, including the benefits and how to get started.
Set up an online shop with an e-commerce package
Setting up an online shop with functionality such as payment systems, catalogue management and order processing and the e-commerce packages that you will need.
Set up an online shop designed for your business
A custom-made online shop built specifically for your business can offer a good shopping experience for your customers and integrate with your systems.
Plan to set up an online shop
The practical issues involved when planning to set up your online shop, including delivery, online payments, customer care and security precautions.
Set up a basic online shop
Setting up a basic online shop and the equipment and hosting packages you will need including hosting and online payment system.
Benefits of selling online
The advantages to your business of selling online including operational cost savings, reduced processing cost, attracting new customers and gathering data.
Helping customers find your website
An outline of the techniques used to help customers find your online shop including search engine optimisation and pay-per-click advertising.
Avoid online selling pitfalls
How to avoid the problems associated with e-commerce websites, such as inaccurate information, poor navigation, late delivery and lack of customer support.
Change management
Change is constant in business - find out why you should manage it, and how to prepare your staff and business for change.
What is change management?
Introduction to organisational change management and its role in creating and sustaining a successful business.
Types of organisational change
Discover the different types of change in business, and their impact on individuals, groups and the whole organisation.
Importance of change management for business continuity
Having a formal change management strategy can be vital to your business continuity and disaster recovery plans.
Importance of communication in change management
Find out why planning and communication are the two most important factors during business change and reorganisation.