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Choose an online travel agent to work with
The important factors you should consider when deciding to work with an online travel agent or booking website to sell rooms at your accommodation business.
Selling through online travel agents
What to consider when using online accommodation booking websites to sell your accommodation services for hotels, hostels, guesthouses and bed and breakfasts.
Tourist accommodation contracts
Best practice regarding booking contracts, cancellations and handling disputes with guests.
Advantages and disadvantages of outsourcing product distribution
Consider the benefits and challenges of outsourcing product distribution, and IP issues in outsourcing agreements.
Licensing your intellectual property
How to license out your intellectual property, and choose the right type of license, to fuel the growth of your business.
Selling your intellectual property
How to value and sell your business' intellectual property and use your IP to support your growth strategy.
Grow your business through franchising
Find out how to grow your business through a franchise operation, and use franchise agreements to prevent common problems.
Intellectual property business help and support
Overview and contact details for organisations that can help and advise you on intellectual property queries.
Intellectual property health check
Find out how you can use the IPO's free IP Health Check tool to help protect your intellectual property assets.
Use intellectual property to grow your business
Ways you can use intellectual property (such as brands, patents and designs) to support the growth of your business.
Tourist accommodation cancellation, charges and refunds
How to deal with guest cancellations, cancellation charges and refunds if your offer tourist accommodation.
Claiming damages when a guest cancels an accommodation booking
What you should do if a guest cancels their accommodation booking, therefore breaching a contract with you, including how to claim damages.
What if I cancel a guest's accommodation booking?
If you cancel an accommodation booking you’ve already accepted you should find them alternative accommodation or be liable for damages.
When a guest refuses the accommodation they booked
What to do if a customer refuses to accept tourist accommodation they have booked with you.
Tourist accommodation: responsibility for guest's belongings and luggage
Your responsibilities for safekeeping, and your rights to retain, your guest's belongings.
Tourist accommodation: reselling electricity, gas and utilities
The rules for reselling gas and electricity, charging for telephone calls and providing water from private supply.
Keeping a guest register in your tourist accommodation business
Why you must keep a guest register if you run a hotel, bed and breakfast, hostel or any other accommodation business, and what you need to record in it.
Data protection in tourism businesses
All tourist accommodation businesses must keep a guest register – be aware of your responsibilities to keep this data secure.
Review your business plan
What is a business planning cycle, and how often should you review your business plan to update it and set new objectives.
Make your business plan a tool for growth (video)
Video tutorial on how to use a business plan to encourage and drive growth in your business.