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Health and safety basics for business
How to meet your business' basic health and safety responsibilities to protect your employees, customers and visitors and what the benefits are to you.
Work safely at height or in a confined space
Complying with rules to reduce the risks of falls from height and of working in a confined enclosed space to protect yourself and your employees from injury.
Health and safety risk assessment for agency workers
Employers and agencies must include agency workers in risk assessments and both have certain responsibilities for carrying these risk assessments out.
Provide agency workers with personal protective equipment
Equipment and procedures for protecting agency workers' health and safety including types of protective equipment and who is responsible for providing it.
Agency workers and health and safety information and training
Communication and instruction is essential for agency workers' health and safety, it is vital workers have the right training to safely carry out their jobs.
Co-operate to protect agency workers' health and safety
Shared responsibility for workers requires a co-ordinated approach to health and safety between the employment agency and the business using the workers.
Who is responsible for agency workers' health and safety?
User businesses and agencies share responsibility for agency workers' health and safety, duties depend on who the employer is and what the contract states.
Agency workers' health and safety
What businesses, agencies and the workers themselves must do to protect agency workers' health and safety, how to work with the agency and assess risks.
Additional responsibilities for upper tier COMAH-regulated sites
What you must do to ensure a top tier site meets Control of Major Accident Hazards (COMAH) Regulations requirements including submitting a safety report.
Does COMAH apply to my business?
How a business is categorised under the Control of Major Accident Hazards Regulations depending on the amount of substances they handle and who regulates COMAH.
Control of major accident hazards (COMAH)
What you must do to prevent and control major accidents if your business handles large quantities of dangerous substances in line with COMAH regulations.
The right pay package for your salespeople
Incentive packages and salary structures to motivate and retain salespeople.
When do I need to hire a salesperson?
Assess your recruitment needs and don’t employ sales staff until you’re sure you need to – consider your current opportunities and resources.
Recruiting new salespeople
Methods of recruiting sales staff including advertising, networking and using recruitment agencies.
Develop an effective sales team
Assessing the need to take on sales staff and how to find the most effective salespeople and motivate them to perform.
Hiring the right sales people
Uncovering the sales skills you are looking for during a recruitment interview such as assertiveness, enthusiasm and self-motivation.
The induction process for new salespeople
Integrating and inducting new sales staff into your business, including the areas they will need to become familiar with such as your industry and products.
Measure the performance of your salespeople
Measuring your salespeople's effectiveness with conversion rates and market conditions.
Manage your sales team
Manage and motivate your salespeople with sales-activity reports and customer feedback.
Setting sales targets
Setting targets for your sales team for new sales, renewals and converting lapsed customers.