Business rates: the basics

How Land & Property Services uses your information


Rates assistance for businesses impacted by COVID-19

The Finance Minister has announced a further £213 million of business rates support in addition to the emergency £100 million rates package to assist businesses impacted by COVID-19. Find out more about COVID-19: Emergency rates package for businesses.

Land & Property Services (LPS) fully complies with the Data Protection Act 2018 and the Department of Finance's Data Protection Policy. This means that how LPS collect, store, use and disclose/share the information you provide to them meets the standards of this legislation.

Reasons why LPS collates and holds customer information

  • For the purpose of billing
  • Collection and recovery of rate revenue
  • Assessment of benefit/relief claims
  • The creation and maintenance of Valuation Lists
  • The Land Registration Public Register

LPS and the National Fraud Initiative

LPS has a duty to protect public funds and to this end may use the information provided for the prevention and detection of fraud.

LPS participates in the National Fraud Initiative, an exercise that matches electronic data within and between audited bodies to prevent and detect fraud.

The use of data by the Audit Commission does not require the consent of the individuals concerned under the Data Protection Act 2018. However, it is controlled to ensure compliance with data protection and human rights legislation.

For more information contact LPS or Tel 0300 200 7801.

Please note: Most LPS services are available, but LPS Customer Information Centres remain closed until further notice. The Ordnance Survey helpline remains closed until further notice, however queries can be directed to Helplines for rating and valuation, housing benefit, rates relief and land registration are open.

Closures will be kept under regular review in line with further Government announcements. Further information on service updates, helpline numbers and reaching LPS by email are available on the LPS website.