Complain against an insolvency practitioner or the Insolvency Service

How to make a complaint about an authorised insolvency practitioner

Guide

To make a complaint about an insolvency practitioner (IP) authorised by a specific body, you should contact the relevant body. Each body will have its own complaints procedure and will explain how to make a complaint.

If the complaint relates to an Insolvency Practitioner authorised by the Law Society of Northern Ireland and insolvency procedures governed by Northern Ireland legislation, the complaint should be made to the Law Society Northern Ireland. The Law Society of Northern Ireland will have its own complaints procedure and will explain how to make a complaint.

The Insolvency Service takes steps to ensure that each of the professional bodies has a proper complaints procedure in force and that it complies with it. However, they have no power to review a professional body's decision and cannot substitute their judgment for that of the professional body in relation to individual complaints.

If the complaint relates to Insolvency procedures under the insolvency legislation of Great Britain and Northern Ireland and the Insolvency Practitioner is authorised by Chartered Accountants Ireland, Institute of Chartered Accountants in England & Wales, Institute of Chartered Accountants in Scotland, Association of Chartered Certified Accountants or the Insolvency Practitioners Association the complaint should be made via the Complaints Gateway.

The Insolvency Service GB website provides guidance on how to complain about an insolvency practitioner.

What Complaints will the Gateway deal with?

The Gateway will deal with: complaints about an insolvency practitioner who has been formally appointed as office holder and also about work that may lead to an insolvency appointment.

The Gateway will not deal with: complaints about insolvency practitioners licensed by the Law Society of Northern Ireland.

Gateway Contact Details

Email: insolvency.enquiryline@insolvency.gov.uk

Post: The Insolvency Service
IP Complaints
3rd Floor
1 City Walk
Leeds
LS11 9DA

Telephone: 0300 6780015

Complain about an insolvency practitioner.