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Advantages of employee engagement
By effectively engaging your staff, you will motivate them to contribute to the success of your business.
Five top tips to increase employee engagement
Five practical tips to help you establish effective employee engagement that delivers positive results for your business.
Employee engagement champions
How identifying and empowering employee engagement champions can mobilise engagement across your business to deliver positive results.
How to be an engaging manager
How to be a manager who motivates, challenges and supports their staff to deliver positive business results.
Engaging new employees
How managers can connect quickly with new employees to make them feel welcome and valued.
Build effective relationships with your employees
How managers can effectively engage with their staff to boost motivation, productivity and performance.
Support and motivate employees
Practical ways you can support your staff to give them the confidence and motivation to deliver business success.
Use mentoring to improve staff performance
Setting up a mentoring system can have advantages for your employees and your business
Register your limited company
How to register a company online, by post, using software or appointing someone else to deal with HMRC on your behalf
Fair trading, accurate descriptions and Trading Standards
An introduction to fair-trading laws, accurate descriptions and the role of Trading Standards and how the rules apply to your business and what you must do.
Additional rights for consumers when they make a complaint
There are additional rights for consumers when making a complaint that other traders do not have, including the right to ask for a repair or replacement.
Consumer Rights Act 2015 - what you need to know
Main considerations businesses need to know under the Consumer Rights Act 2015 relating to the sale of goods, provision of services and digital downloads.
Submitting new websites to search engines
Learn how to submit your website to a search engine and why this can help your website get found, and why you should avoid automated search engine submissions.
Segmenting your email marketing lists
How to ensure your marketing emails are sent to carefully targeted recipients by segmenting your lists and tailoring your email message to secure more sales.
TV, radio and cinema advertising
How radio, TV, and cinema advertising can help you reach your target audience, the costs you may incur and how to make the most from each of these mediums.
Coach and develop employees
How to help employees enhance their skills and confidence by offering them development paths and coaching opportunities.
Get to know your customers
The benefits of improving your relationship with your customers by learning more about who they are and their purchasing behaviour.
How to start your business in Armagh City, Banbridge and Craigavon
Start-up support for entrepreneurs in the Armagh City, Banbridge and Craigavon Borough Council area
What happens if I can't resolve a customer complaint?
What to do when you can't resolve a complaint with a customer including seeking advice from Consumerline and resolving through the small claims court.
What do I have to do if a customer complains?
Establish your responsibilities under the Consumer Rights Act 2015 when a customer complains about goods, services or digital content you have sold to them.