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How to make changes to your design registration or cancel your registered design

How and when to renew your design registration to make sure that your design remains protected

How to license your designs and register a design licence with the Intellectual Property Office

How to avoid infringing other people's design rights and search the design registers for existing design registrations

How you can object to a design registration, if you think it will affect your business

How and why Customs check postal packages entering the UK.

Limits on restrictions and exclusions of liability, unfair and unclear contract terms that protect customers from businesses using unfair small print.

Circumstances in which customers can't reject goods, including the time frame in which they have to complain and exemptions such defects that are pointed out.

Customers' rights if services are unsatisfactory or overdue, or costs are unreasonable, and the obligations of service providers including the information they must supply.

How to make sure your services meet the rights of customers by meeting your duties to deliver services with reasonable care and skill, within reasonable time.

Put yourself in you customer’s shoes when writing a contract - here are some of the key things to consider to help you communicate clearly and avoid disputes

A list of key customer rights terminology made simple including terms such as consumer, reasonable, Consumer Credit Act and Financial Conduct Authority.

Understand consumers' rights when you sell goods or services online, by mail order or over the phone including the 14 cooling-off period – there are some exemptions.

What customers are entitled to do if they believe goods are inadequate including when they have the right to reject good and get a refund from the business.

Storing your pesticides and biocides to prevent spills, and alternatives to using pesticides and biocides.

How to deal with incidents involving pesticides and biocides, and how to report any pollution incidents.

Check these dos and don'ts before buying a franchise.

Be aware of initial and ongoing costs of a franchise and potential financial performance.

The rules about receiving goods from abroad.

Issues to consider before you alter your rented business premises, such as planning permission, asbestos, and liability.