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How your customer data can be used to improve sales performance, for example through referral incentives, testimonials and email marketing.

Taking care of valuable customers and building relationships through tailoring their experience, resolving problems quickly and offering preferential treatment

Providing the right information to consumers when making a contract when you are selling away from your premises, eg online, telephone or doorstep sales.

Providing the right information to consumers when making a contract including a description, your address, price, additional charges and other details.

Definitions of consumer contract types to allow traders to understand their obligations including distance, off premises, sales, service and digital contracts.

Focusing on the most valuable market segments while reducing risk through diversifying.

Rules governing contracts between traders and consumers including the information that consumers must receive before a sale and cooling off periods.

The rights consumers have to cancel off-premises and distance contracts under the consumer contracts regulations within the 14 day cooling off period.

Types of consumer contracts which are exempted from the new Consumer Contracts Regulations including gambling, construction, property and package travel.

When consumers do not have a right to cancel during a 14 day cooling-off period – eg bespoke or perishable goods.

Your responsibilities when delivering goods to consumers and how risk is determined and when customers have a right to treat a contract as ended.

Consumer contract rules to protect consumers from automatically paying for additional services and goods, and costly telephone helpline charges.

How to understand the risks to your staff and business from diseases, infections and allergies, including specific risks for certain types of business

Understanding the risks posed by disease, infection and allergy in certain businesses and how to handle incidents and protect staff and the general public

Whilst the employers have certain health and safety duties to protect Lone workers, they are also responsible for ensuring their own health and safety

Minimising health and safety risks means taking account of the special circumstances of lone workers, it is important to carry out a safety risk assessment

Examples of the special risks lone workers may face and how these may apply to different individuals to help you carry out a lone working risk assessment

Many employees and self-employed people are lone workers - at least part of the time, here are definitions the types of a lone worker, and some examples

Identify and minimise the risks of employees or customers having allergic or asthmatic reactions to certain materials in the workplace, such as dust and mould