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Win contracts at the right price
Discover what clients look for when weighing up different tenders including the lifetime cost of products and services.
Promote equality and diversity through effective employment monitoring
New Equality Commission guidance helps employers to promote equality of opportunity and diversity through effective employment monitoring.
Retain and grow your customer base
How to keep existing customers, grow your customer base and improve the effectiveness of your sales.
Understand your customer base and your market
How to sell more to a secure base of customers that buy repeatedly and regularly with a customer retention strategy.
Identify your most valuable customers
Using sales records to identify your most profitable customers, for example those who pay quickly, buy high-margin profits or always pay full price.
Using your customer data to increase sales
How your customer data can be used to improve sales performance, for example through referral incentives, testimonials and email marketing.
Retain your most valuable customers
Taking care of valuable customers and building relationships through tailoring their experience, resolving problems quickly and offering preferential treatment
Off-premises consumer contracts
Providing the right information to consumers when making a contract when you are selling away from your premises, eg online, telephone or doorstep sales.
Providing consumers with contract information
Providing the right information to consumers when making a contract including a description, your address, price, additional charges and other details.
Types of consumer contract
Definitions of consumer contract types to allow traders to understand their obligations including distance, off premises, sales, service and digital contracts.
Diversify your customer base to increase sales
Focusing on the most valuable market segments while reducing risk through diversifying.
Consumer contracts
Rules governing contracts between traders and consumers including the information that consumers must receive before a sale and cooling off periods.
Focus on Food Conference 2023
Conference exploring the future of food, drink and hospitality as the bedrock of Belfast and Northern Ireland’s economy.
Right to cancel consumer contracts
The rights consumers have to cancel off-premises and distance contracts under the consumer contracts regulations within the 14 day cooling off period.
Exemptions from consumer contracts rules
Types of consumer contracts which are exempted from the new Consumer Contracts Regulations including gambling, construction, property and package travel.
Exemptions from the right to cancel consumer contracts
When consumers do not have a right to cancel during a 14 day cooling-off period – eg bespoke or perishable goods.
Consumer contracts delivery and risk
Your responsibilities when delivering goods to consumers and how risk is determined and when customers have a right to treat a contract as ended.
Consumer contracts additional charges
Consumer contract rules to protect consumers from automatically paying for additional services and goods, and costly telephone helpline charges.
Risk of diseases, infections and allergies in the workplace
How to understand the risks to your staff and business from diseases, infections and allergies, including specific risks for certain types of business
Diseases, infections and allergies in the workplace
Understanding the risks posed by disease, infection and allergy in certain businesses and how to handle incidents and protect staff and the general public