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Decide if your business needs a CRM system
Six signs that will tell you if you need a customer relationship management system for your business.
Create your CRM strategy
Understand the importance of a customer relationship management (CRM) strategy and why you should create one for your business.
How to find the right CRM supplier
Key questions to ask potential suppliers when choosing a customer relationship management solution.
Payroll software
Find out how payroll software systems can help you pay your employees accurately, on time and within law.
Different types of computerised payroll systems
Different types of computer payroll systems, including basic payroll packages and fully featured online or cloud-based payroll.
Payroll software features
Features and functionality to consider when choosing payroll software, including multi-user capability and reporting options.
Advantages and disadvantages of payroll software
Compare the pros and cons of computerised payroll over manual processing to help you decide which method is most suitable for your business.
Payroll software: what it can and can't do
Understand what payroll software can and can't do, its capabilities and inputs required for pay rates, deductions and hours worked.
Payroll software security and data protection
Find out how to safeguard your data if you're using payroll software and what data protection means for payroll.
Choosing a payroll software supplier
How to choose a payroll software provider and understand the different factors, including electronic filing, operating costs and software updates.
Advantages and disadvantages of outsourcing your payroll
Understand the benefits and risks to your business of outsourcing your payroll to an accountant or a specialist payroll company.
What is open source software?
What is open source software, how does it work and how is it different to proprietary, closed-source software.
Open source business software
How to run your small business with free open source software, and where to find the best open source business applications.
Set objectives for contract negotiation
How to define goals and objectives for supplier negotiations, and determine your bargaining range ahead of the negotiations.
Prepare for contract negotiation
How to prepare for successful supplier contract negotiations.
Examples of popular open source products and types
Common types of open source software and examples of applications for small business accounting, project management, etc.
Tips for selecting open source business software
How to choose what open source software to use in your business and make sure that you get the most of it.
Find support for open source software
Where to find support and training for implementing open source solutions in your business.
Negotiating supplier contracts
Best practice tips and strategies to help you prepare for and conduct successful supplier contract negotiations.
The challenges of sourcing overseas
Understand the challenges of sourcing overseas, such as varying trade restrictions, language, cultural and legal differences, and business practices.