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REACH - Registration, evaluation, authorisation and restriction of chemicals
What REACH is, and how you must comply with it if you supply, manufacture, use or import certain chemicals
Carry out an environmental review of your business
How reviewing your business' activities and processes can help you to reduce your environmental impact
Supply chain efficiency
Work closely with suppliers to ensure you all maintain high environmental standards throughout the supply chain
Waste electrical and electronic equipment (WEEE)
How the Waste Electrical and Electronic Equipment (WEEE) Regulations affect producers, distributors and users
Review and improve your environmental management system (EMS)
How to continually improve your environmental management system with regular audits and management reviews
User-centred design
Introduction to user-centred design, its benefits to your business and its role in product or service development
Designing a successful brand
How to use design to create a successful brand and build brand identity for your business
Communicate your business strategy and gain employee buy in
Build and communicate a business story to explain your background and business strategy, and how to get your employees to champion it
Lead and motivate your staff
Inspire and motivate your staff to improve your chances of business success
Using the New Computerised Transit System (NCTS) to move goods
Understanding the New Computerised Transit System and how to use it in your business
Price lists, estimates, quotations and tenders
Find out how to present prices to your customers, including how to draw up price lists, estimates and quotations and prices for tenders.
Stress and drugs and alcohol use
Substance use problems lead to workplace stress which can affect the performance of your business.
Counselling and support for drugs and alcohol use
Services to deal with alcohol or drug use problems and to promote occupational health in your business.
Workplace testing for drugs and alcohol
What you need to consider if you plan to test for drugs or alcohol in the workplace.
Discipline, grievance and dismissal procedures
If offering support doesn't help, responding to substance use with firm action may be necessary.
Do you need payroll software?
Not every business needs payroll software - here's how to determine if you need a computerised payroll package for your business.
Types and examples of CRM software
Understand the main types of CRM systems and find examples of outsourced, off-the-shelf and managed CRM software solutions.
What is a customer relationship management (CRM) system?
Understand what a customer relationship management system is, how it works and how it can help you turn customer data into actionable insight.
Business benefits of CRM systems
Key benefits of customer relationship management systems that can help improve customer satisfaction, retention, acquisition and processes.
Potential drawbacks of CRM systems
Understand the potential challenges and risks of implementing customer relationship management systems, and how to avoid them.