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What is an intranet, and what type of company information and resources should be available on the intranet.

Key advantages of intranet to business include improved communication, greater efficiency and better resource management.

What are intranets and extranets, what benefits can they deliver to your business, and how best to implement them.

Different types of business phone systems include key system units, private branch exchange and virtual (VoIP) systems.

Basic e-commerce models are business to business (B2B) or business to consumer (B2C), although other models exist.

Low-cost ways to promote and market your business, products or services on the internet.

An acceptable use policy can help limit risks and data breaches, ensure compliance and protect your business reputation.

Understand the key benefits and downsides of using email for business, and how to use email technology more effectively.

Different ways you can use email to enhance your business operations, including marketing and communications.

Understand the threats to your business from the internet and email usage, and ways to safeguard your business.

How to choose a new telephone system for your business, replace or expand an existing one, or switch to VoIP or virtual PBX.

Find out what action you may need to take regarding data protection and uninterrupted data flows with the EU/EEA.

Find out what you need to do if you hold a .eu domain or want to register one.

Assessing the need to take on sales staff and how to find the most effective salespeople and motivate them to perform.

Certification for tourism businesses who meet certain environmental performance criteria including wastes management and biodiversity: bronze, silver or gold.

The ways you can communicate your brand and get your brand message across including storytelling and credibility.