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Quality grading of caravan and camping parks
Tourism NI’s voluntary five star rating quality grading scheme for caravan and camping parks and the facilities that are assessed.
Accommodation welcome schemes
Tourism NI welcome schemes for accommodation providers to recognise businesses that cater for specific groups such as families, cyclists, film crews and more.
Get the right licences for your tourist accommodation business
An overview of the licences needed to run a tourism accommodation businesses legally, such as alcohol, music and TV licences, and how to apply for them.
Tourist accommodation booking terms and conditions
Terms and conditions set when a guest makes a booking form a legal contract, will normally cover booking, pricing, cancellation policies and more.
Advantages and disadvantages of online travel agents
The pros and cons of selling rooms through online travel agents and booking websites for hotels, Bed and Breakfasts and other accommodation providers.
Choose an online travel agent to work with
The important factors you should consider when deciding to work with an online travel agent or booking website to sell rooms at your accommodation business.
Selling through online travel agents
What to consider when using online accommodation booking websites to sell your accommodation services for hotels, hostels, guesthouses and bed and breakfasts.
Tourist accommodation contracts
Best practice regarding booking contracts, cancellations and handling disputes with guests.
Tourist accommodation cancellation, charges and refunds
How to deal with guest cancellations, cancellation charges and refunds if your offer tourist accommodation.
Claiming damages when a guest cancels an accommodation booking
What you should do if a guest cancels their accommodation booking, therefore breaching a contract with you, including how to claim damages.
What if I cancel a guest's accommodation booking?
If you cancel an accommodation booking you’ve already accepted you should find them alternative accommodation or be liable for damages.
When a guest refuses the accommodation they booked
What to do if a customer refuses to accept tourist accommodation they have booked with you.
Tourist accommodation: responsibility for guest's belongings and luggage
Your responsibilities for safekeeping, and your rights to retain, your guest's belongings.
Tourist accommodation: reselling electricity, gas and utilities
The rules for reselling gas and electricity, charging for telephone calls and providing water from private supply.
Keeping a guest register in your tourist accommodation business
Why you must keep a guest register if you run a hotel, bed and breakfast, hostel or any other accommodation business, and what you need to record in it.
Data protection in tourism businesses
All tourist accommodation businesses must keep a guest register – be aware of your responsibilities to keep this data secure.
The European Agreement concerning the International Carriage of Dangerous Goods by Road
Requirements for businesses under ADR on classifying, packaging, labelling and certifying dangerous goods.
The dangerous goods vehicle approval certificate
How to certify vehicles for transporting explosives or dangerous goods to or within certain ADR signatory countries.
Driver training certificates required under ADR
An overview of the training requirements for the vocational 'ADR Certificate' for drivers transporting dangerous goods.
The ADR test required to certify vehicles used to transport dangerous goods
Information on how your business can get your vehicle approved to carry dangerous goods by road under ADR.