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Understand the features, advantages and disadvantages of flat organisational structure and find out why you may need to flatten your organisation.

What is a business continuity plan, how to create it, and steps to follow to keep your business operating following an incident.

Understand the different types of crises your business could face, and the role of crisis management in preventing disruption.

The key issues to consider when creating an online shop and selling your products and services online, including the benefits and how to get started.

Setting up an online shop with functionality such as payment systems, catalogue management and order processing and the e-commerce packages that you will need.

A custom-made online shop built specifically for your business can offer a good shopping experience for your customers and integrate with your systems.

The practical issues involved when planning to set up your online shop, including delivery, online payments, customer care and security precautions.

Setting up a basic online shop and the equipment and hosting packages you will need including hosting and online payment system.

The advantages to your business of selling online including operational cost savings, reduced processing cost, attracting new customers and gathering data.

It's your responsibility to minimise risks from any kind of transport, from manual handling to heavy vehicles.

Reduce the risks posed by vehicle movements through planning, separation, safety policies and procedures.

Minimising health and safety risks when making or receiving deliveries and moving items within your premises.

How to prevent exposure to vehicle exhaust fumes in the workplace and control the potential danger to staff.

Safety issues when loading and unloading, tipping, sheeting and unsheeting and how to assess the risks.

How to minimise the risks caused by moving items by hand or when using lifting equipment in your business.

Avoiding falls from vehicles by using access equipment such as walkways with guard rails and loading platforms.

Eliminate unnecessary reversing and use training, procedures and equipment to minimise the major risks.

Safe vehicles and procedures minimise the risks of vehicles overturning and the extent of any injuries.

Keep all staff informed and assess issues that may affect them when considering a merger or acquisition.

A checklist of procedures for mergers and acquisitions and the importance of getting professional advice.