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Understand your customers' needs
Why understanding your customers' needs is crucial to the success of your business, no matter how good your offering is, customers must want it.
Rules for transporting non-hazardous goods
Your key duties if your business transports food, animals and waste, and where to go for more information.
Transporting dangerous goods by road or rail
Legal requirements on transporting hazardous substances - packaging, labelling, safety equipment and advisers.
How to transport dangerous goods
Meeting regulatory requirements to transport dangerous goods, and the role of the Dangerous Goods Safety Adviser.
Marking and labelling of dangerous goods - suppliers' responsibilities
Make sure you correctly identify your dangerous goods on labels and packaging when transporting them.
Dangerous goods safety advisers qualifications and training
The role of the Dangerous Goods Safety Adviser and how to obtain training for the safe handling of dangerous goods.
Classification of dangerous goods for transport
The nine classes of dangerous goods and how to classify your dangerous goods correctly when transporting them.
Documentation when moving dangerous goods
What documents are needed to accompany dangerous goods in transit and how your business can obtain them.
Packaging dangerous goods for transport
The rules on packaging dangerous goods, how the rules are administered, and what packing products should be used.
Allowing time off work
When staff have a statutory right to time off, when it must be paid, and how to deal with discretionary requests.
Time off work for training and certain job-related duties and activities
Time off for training for those to be made redundant, union and safety representatives, and pension scheme trustees.
Who has the right to time off work and when is it paid?
Time off for trade union work, TUPE consultation, pension scheme, and public duties is a paid, statutory requirement.
Time off work for information and consultation purposes
Time off to be a representative in redundancy and transfer situations, and to attend information and consultation meetings.
Time off work for personal commitments and emergencies
An employee's right to unpaid time off to look after dependants in an emergency, discretionary and extended leave.
Time off for public and judicial service and duties
Time off rights for employees taking part in activities relating to public bodies and the legal system.
Statutory time off work for parental reasons
Time off for maternity, paternity, adoption, shared parental leave or parental leave, and time off for pregnant employees.
Which technology businesses can use design?
How engineering and technology development businesses can benefit from using design principles
Integrate design with other business processes
How to involve designers in all stages of development of a new product or service, and why you should integrate design from the start
Top tips for user-centred design
Best practice on following user-centred design principles in your business, and developing great products and services for your users
Drafting effective design documents
Well-constructed design documents are valuable assets in keeping the design process on track