Support neurodivergent staff
What is neurodiversity?
Explanation of neurodiversity and some common forms of neurological differences including Autism, ADHD, Dyslexia, and Tourette's syndrome.
Neurodiversity refers to the differences in individual brain function and behavioural characteristics. This means that individuals experience, perceive, and interact with the world around them in many different ways.
Defining neurodiversity, neurodivergent, and neurotypical
Neurodiversity
Neurodiversity is an umbrella term that refers to all the diverse ways that different people may process information. It encompasses everyone and how each person thinks, learns, communicates, and experiences the world around them, which varies in many ways. Within the term neurodiversity, people may be classed as neurotypical or as neurodivergent.
Neurodivergent
Neurodivergent describes people whose minds function in a way that society deems to be atypical, or in a way that diverges from what society deems to be typical. Autistic people come within the class of neurodivergent people, although they are not the only ones. A range of other people with conditions such as, but not limited to, attention deficit hyperactivity disorder, dyslexia, dyspraxia, and dyscalculia, may also be described as neurodivergent.
Neurotypical
Neurotypical describes those people whose minds function in a way that society deems typical.
Types of neurodiversity
Some common forms of neurological differences include:
Autism or Autism Spectrum Condition (ASC)
Autism is a spectrum condition that affects people in different ways. People with autism may experience social interaction challenges, exhibit repetitive or restrictive behaviour, have sensory sensitivity, and experience extreme anxiety. What is autism?
Attention Deficit Hyperactivity Disorder (ADHD) or Attention Deficit Disorder (ADD)
People with ADHD or ADD can seem restless, may have trouble concentrating, and may act on impulse. People with ADHD may also experience additional challenges such as sleep and anxiety disorders.
Dyscalculia
Dyscalculia is a condition that makes it hard for an individual to do mathematics and tasks that involve maths.
Dyslexia
Dyslexia is a learning difficulty that primarily affects reading and writing skills. Dyslexic people may have difficulty processing and remembering information which can affect learning and acquiring literacy skills. Many dyslexic people may show strengths in certain areas such as reasoning and visual and creative fields. What is dyslexia?
Dyspraxia
Dyspraxia, or Developmental Coordination Disorder (DCD), affects an individual’s movement and coordination.
Dysgraphia
Dysgraphia is a condition that affects the ability to recognise and decipher written words, and the relationship between letter forms and the sounds they make. Individuals with dysgraphia can have difficulty converting the sounds of language into writing.
Misophonia
Misophonia is an extreme emotional reaction to certain everyday sounds that most people find relatively easy to ignore such as keyboard tapping or rustling paper. People with misophonia experience reactions such as shortness of breath, tension, racing heart, and feeling hot.
Slow processing speed
Slow processing speed is a condition where individuals may remain silent for a few seconds before responding to something or might take a long time to explain something. What is slow processing speed?
Tourette’s syndrome
Tourette’s syndrome is a neurological disorder characterised by tics, usually sudden, repetitive involuntary movements and sounds.
Bipolar disorder, depression, schizophrenia, and anxiety are sometimes also included under the umbrella of neurodivergence. See the Brain Charity’s A-Z of neurological conditions.
Symptoms of these neurodivergent conditions often overlap meaning some individuals may experience more than one condition. You should also be aware that although individuals may have the same neurodivergent condition or conditions the way these manifest in behaviour can be very different, for example, women may exhibit the signs of autism differently to men.
Your staff as individuals
Recognise that each employee has a unique approach to processing information and completing tasks. Each individual will have a different communication style as well. By acknowledging and accommodating neuro differences, employers can create a supportive environment that enables all staff to reach their individual and collective potential.
Employers doing this can benefit from the rewards that neurodiversity can bring to their business. See the advantages and challenges of neurodiversity in the workplace.
ActionsAlso on this siteContent category
Source URL
/content/what-neurodiversity
Links
Advantages of neurodiversity in the workplace and managing staff
Employers that understand neurodiversity and appropriately support their neurodivergent staff can reap the advantages that neurodiversity can bring to a business.
A business that values its employees' unique perspectives and actively supports them will reap significant benefits.
Recognised strengths of neurodivergent people
Neurodivergent individuals bring diverse strengths and skills that can significantly benefit the workplace. It is widely believed that neurodivergent individuals often excel in the following areas:
- attention to detail
- dependability
- high level of stamina
- information processing
- memory recall
- productivity and work quality
When the right environment, culture, and support are provided for neurodivergent staff to excel, these strengths can contribute to many business advantages.
Benefits of employing neurodiverse staff
Neurodivergent employees bring a wide range of strengths, talents, and skills to businesses including:
Increased innovation and creativity
With different ways of thinking you will find that a neurodiverse workforce provides the breeding ground for creative thinking and new ways to do things. Neurodiversity also paves the way for innovation, leading to the discovery of more efficient processes and the creation of new products or services. Greater innovation can also lead the way to business growth and new markets.
Enhanced problem solving
A diverse workforce brings a variety of perspectives to problem-solving, leading to more creative and effective solutions. Neurodivergent workers, particularly those on the autistic spectrum, often have a meticulous focus on attention to detail, strong recall of information, an ability to detect errors and easily identify patterns that can aid problem-solving.
Increased productivity
When employers offer appropriate support and adjustments neurodivergent employees can thrive and contribute to increased productivity and efficiency. The unique skills and cognitive abilities that neurodivergent people can bring to approaching tasks and solving problems can make your organisation more efficient in what it does.
A wider range of talent and skills
Some employees are strong communicators, others are analytical thinkers, and others excel in structured or competitive work. Recruiting from a neurodiverse pool of talent gives you access to a diverse skill set making it easier to match the right individual to various job functions within your business.
More effective recruitment
Unfortunately, neurodivergent candidates often struggle to find employment, usually because the recruitment process is entirely geared toward neurotypical abilities. By making simple adjustments to support all applicants, you can attract and hire the best talent, strengthening your team.
Staff retention
Neurodivergent workers will show a greater commitment, trust, and loyalty to employers with an inclusive workplace culture that supports everyone. This reduces staff turnover and helps you retain valuable skills and experience. Employers focusing on recruiting and retaining neurodiverse talent make it clear to their workforce that thinking differently is recognised and valued.
Teamwork and inclusiveness
Many neurotypical workers appreciate learning about neurodivergent colleagues and will take pride in working in an inclusive workplace that embraces diverse ways of thinking and interacting. An inclusive workplace culture helps them better understand, connect, and engage with their neurodivergent colleagues. Many people don’t discover their neurological condition until they are adults. Fostering an open and inclusive workplace culture will make it easier for those workers to declare their condition and seek the support they need to thrive.
Build a strong business reputation
Some consumers prefer to do business with organisations that employ people with disabilities and other people from diverse backgrounds. Many of your customers will be neurodivergent people and prefer buying products or services from a company whose workers they identify with.
Managing neurodiversity in the workplace
Take time, effort, and commitment to invest and effectively understand and support neurodivergent staff to fulfil their potential.
Consider staff needs at an individual level
To get the best from your neurodivergent staff, you will need to consider their needs and preferences at an individual level. A one-fits-all approach will be counterproductive. Considering individual needs will require investment in time and a flexible management style.
Adapt management style
Managers may need to adapt their management style to better understand and support neurodiversity in the workplace.
Workplace redesign
You could redesign your workplace to accommodate neurodivergent staff. For example, you could create sensory-friendly workspaces or agile workstations and break-out areas.
Foster an inclusive workplace culture
Staff may be reluctant to disclose their neurodivergence so it can be difficult to identify and understand the impact of neurodiversity in your workplace. However, establishing a positive, equal, and inclusive workplace culture will show that you value all your staff.
While there may be challenges, the rewards of valuing, embracing, and supporting all employees far outweigh the costs. See support neurodiverse staff.Also on this siteContent category
Source URL
/content/advantages-neurodiversity-workplace-and-managing-staff
Links
Support neurodivergent staff
Practical steps employers can take to develop an inclusive workplace that values and supports neurodivergent staff.
Maximising the contributions of neurodivergent employees requires implementing suitable adjustments and support systems within your organisation.
How to support neurodivergent staff
Employers can take several practical steps to foster an inclusive workplace culture that offers neurodiverse workers the support they need to thrive and reach their full potential.
Understand your legal obligations
It is likely that neurodivergent conditions, such as autism, would be deemed to be a disability for the purposes of the Disability Discrimination Act 1995. Employers must ensure they treat all employees and job applicants fairly and without subjecting them to unlawful discrimination, including unlawful disability discrimination. In the case of employees who are disabled, you will also have a legal duty to make reasonable adjustments. See discrimination against disabled people.
Offer reasonable adjustments
Making reasonable adjustments empowers employees and interview candidates to demonstrate their full capabilities, aligning with legal requirements and sound business practices. Examples of reasonable adjustments for neurodivergent workers include flexible working, modifications to the physical environment, adjustments to your recruitment processes, provision of assistive technology, and specific training. Often reasonable adjustments involve little or no cost to the business.
Prioritise individual needs when providing support for neurodivergent employees. Avoid assumptions and comparisons, as experiences and support requirements can vary significantly within the same neurodivergent category.
Embrace flexible working
Flexible working can help support neurodivergent employees with different needs and preferences for their work environment and schedule. Various ways of flexible working can help employers support neurodivergent staff to perform to the best of their ability.
Neurodivergent employees may benefit from flexible work options, allowing them to choose workspaces that cater to their sensory preferences, customise their work hours to align with their productivity patterns, and reduce the stress associated with commuting.
Create a workplace open and supportive of neurodiversity
Creating a culture of neurodiversity awareness and acceptance involves understanding and respecting diverse working styles and preferences. This creates a supportive environment where employees feel comfortable seeking support or reasonable adjustments without fear of judgement or misconceptions.
Provide training on neurodiversity
Implement training that educates employees about neurodiversity, the challenges for individuals with various conditions, and the valuable contributions a neurodiverse workforce can make to your business. This will foster a more inclusive and supportive workplace by increasing awareness, dispelling misconceptions, and promoting acceptance among colleagues. Consider incorporating sensitivity training and communication workshops into your training curriculum.
Develop a diversity, equality, and inclusion workplace policy
Develop a workplace policy that addresses neurodiversity. This will set out your views and support system available to all employees. It shows that as an employer you value cognitive diversity in the workplace and are willing to take steps to ensure inclusivity for neurodivergent staff. See equality and diversity workplace policies.
Adapt management styles for neurodiversity
A one-size-fits-all management style will not get the best from your staff. Managers should adopt a flexible and individualised approach to managing and supporting neurodivergent staff. Managers should ask neurodivergent employees about their preferred communication methods e.g., some neurodivergent staff may prefer email or instant messaging over phone or video calls. On the frequency of meetings, some staff may prefer weekly check-ins over daily catch-ups.
Managers should provide clear and specific guidance, instructions, and expectations to neurodivergent employees. Written guidelines or checklists for work tasks may be helpful for some staff. Provide managers with relevant training to enhance their understanding of neurodiversity and develop the skills needed to lead neurodiverse teams effectively.
Offer mental health support
Neurodivergent staff may be more vulnerable to mental health challenges, particularly in workplaces that lack flexibility and support. Prioritise mental health support for all staff by providing resources and promoting a culture of well-being. Invest in training that equips staff with mental health resilience skills, enabling them to recognise early warning signs and take proactive steps to address potential issues.
Remember, the support you provide to neurodivergent staff should be ongoing. Don’t make the mistake of thinking once you’ve provided some initial support you are finished. You should continue to listen and respond to each request for adjustments and help. See how to support employees with mental ill health.
Establish a neurodivergent employee resource group
You could encourage staff to set up an employee resource group for neurodivergent people and their allies. This can help establish a forum where individuals can share experiences and support each other. See more on creating staff forums.
ActionsAlso on this siteContent category
Source URL
/content/support-neurodivergent-staff
Links
Advantages of neurodiversity in the workplace and managing staff
What is neurodiversity?
Explanation of neurodiversity and some common forms of neurological differences including Autism, ADHD, Dyslexia, and Tourette's syndrome.
Neurodiversity refers to the differences in individual brain function and behavioural characteristics. This means that individuals experience, perceive, and interact with the world around them in many different ways.
Defining neurodiversity, neurodivergent, and neurotypical
Neurodiversity
Neurodiversity is an umbrella term that refers to all the diverse ways that different people may process information. It encompasses everyone and how each person thinks, learns, communicates, and experiences the world around them, which varies in many ways. Within the term neurodiversity, people may be classed as neurotypical or as neurodivergent.
Neurodivergent
Neurodivergent describes people whose minds function in a way that society deems to be atypical, or in a way that diverges from what society deems to be typical. Autistic people come within the class of neurodivergent people, although they are not the only ones. A range of other people with conditions such as, but not limited to, attention deficit hyperactivity disorder, dyslexia, dyspraxia, and dyscalculia, may also be described as neurodivergent.
Neurotypical
Neurotypical describes those people whose minds function in a way that society deems typical.
Types of neurodiversity
Some common forms of neurological differences include:
Autism or Autism Spectrum Condition (ASC)
Autism is a spectrum condition that affects people in different ways. People with autism may experience social interaction challenges, exhibit repetitive or restrictive behaviour, have sensory sensitivity, and experience extreme anxiety. What is autism?
Attention Deficit Hyperactivity Disorder (ADHD) or Attention Deficit Disorder (ADD)
People with ADHD or ADD can seem restless, may have trouble concentrating, and may act on impulse. People with ADHD may also experience additional challenges such as sleep and anxiety disorders.
Dyscalculia
Dyscalculia is a condition that makes it hard for an individual to do mathematics and tasks that involve maths.
Dyslexia
Dyslexia is a learning difficulty that primarily affects reading and writing skills. Dyslexic people may have difficulty processing and remembering information which can affect learning and acquiring literacy skills. Many dyslexic people may show strengths in certain areas such as reasoning and visual and creative fields. What is dyslexia?
Dyspraxia
Dyspraxia, or Developmental Coordination Disorder (DCD), affects an individual’s movement and coordination.
Dysgraphia
Dysgraphia is a condition that affects the ability to recognise and decipher written words, and the relationship between letter forms and the sounds they make. Individuals with dysgraphia can have difficulty converting the sounds of language into writing.
Misophonia
Misophonia is an extreme emotional reaction to certain everyday sounds that most people find relatively easy to ignore such as keyboard tapping or rustling paper. People with misophonia experience reactions such as shortness of breath, tension, racing heart, and feeling hot.
Slow processing speed
Slow processing speed is a condition where individuals may remain silent for a few seconds before responding to something or might take a long time to explain something. What is slow processing speed?
Tourette’s syndrome
Tourette’s syndrome is a neurological disorder characterised by tics, usually sudden, repetitive involuntary movements and sounds.
Bipolar disorder, depression, schizophrenia, and anxiety are sometimes also included under the umbrella of neurodivergence. See the Brain Charity’s A-Z of neurological conditions.
Symptoms of these neurodivergent conditions often overlap meaning some individuals may experience more than one condition. You should also be aware that although individuals may have the same neurodivergent condition or conditions the way these manifest in behaviour can be very different, for example, women may exhibit the signs of autism differently to men.
Your staff as individuals
Recognise that each employee has a unique approach to processing information and completing tasks. Each individual will have a different communication style as well. By acknowledging and accommodating neuro differences, employers can create a supportive environment that enables all staff to reach their individual and collective potential.
Employers doing this can benefit from the rewards that neurodiversity can bring to their business. See the advantages and challenges of neurodiversity in the workplace.
ActionsAlso on this siteContent category
Source URL
/content/what-neurodiversity
Links
Advantages of neurodiversity in the workplace and managing staff
Employers that understand neurodiversity and appropriately support their neurodivergent staff can reap the advantages that neurodiversity can bring to a business.
A business that values its employees' unique perspectives and actively supports them will reap significant benefits.
Recognised strengths of neurodivergent people
Neurodivergent individuals bring diverse strengths and skills that can significantly benefit the workplace. It is widely believed that neurodivergent individuals often excel in the following areas:
- attention to detail
- dependability
- high level of stamina
- information processing
- memory recall
- productivity and work quality
When the right environment, culture, and support are provided for neurodivergent staff to excel, these strengths can contribute to many business advantages.
Benefits of employing neurodiverse staff
Neurodivergent employees bring a wide range of strengths, talents, and skills to businesses including:
Increased innovation and creativity
With different ways of thinking you will find that a neurodiverse workforce provides the breeding ground for creative thinking and new ways to do things. Neurodiversity also paves the way for innovation, leading to the discovery of more efficient processes and the creation of new products or services. Greater innovation can also lead the way to business growth and new markets.
Enhanced problem solving
A diverse workforce brings a variety of perspectives to problem-solving, leading to more creative and effective solutions. Neurodivergent workers, particularly those on the autistic spectrum, often have a meticulous focus on attention to detail, strong recall of information, an ability to detect errors and easily identify patterns that can aid problem-solving.
Increased productivity
When employers offer appropriate support and adjustments neurodivergent employees can thrive and contribute to increased productivity and efficiency. The unique skills and cognitive abilities that neurodivergent people can bring to approaching tasks and solving problems can make your organisation more efficient in what it does.
A wider range of talent and skills
Some employees are strong communicators, others are analytical thinkers, and others excel in structured or competitive work. Recruiting from a neurodiverse pool of talent gives you access to a diverse skill set making it easier to match the right individual to various job functions within your business.
More effective recruitment
Unfortunately, neurodivergent candidates often struggle to find employment, usually because the recruitment process is entirely geared toward neurotypical abilities. By making simple adjustments to support all applicants, you can attract and hire the best talent, strengthening your team.
Staff retention
Neurodivergent workers will show a greater commitment, trust, and loyalty to employers with an inclusive workplace culture that supports everyone. This reduces staff turnover and helps you retain valuable skills and experience. Employers focusing on recruiting and retaining neurodiverse talent make it clear to their workforce that thinking differently is recognised and valued.
Teamwork and inclusiveness
Many neurotypical workers appreciate learning about neurodivergent colleagues and will take pride in working in an inclusive workplace that embraces diverse ways of thinking and interacting. An inclusive workplace culture helps them better understand, connect, and engage with their neurodivergent colleagues. Many people don’t discover their neurological condition until they are adults. Fostering an open and inclusive workplace culture will make it easier for those workers to declare their condition and seek the support they need to thrive.
Build a strong business reputation
Some consumers prefer to do business with organisations that employ people with disabilities and other people from diverse backgrounds. Many of your customers will be neurodivergent people and prefer buying products or services from a company whose workers they identify with.
Managing neurodiversity in the workplace
Take time, effort, and commitment to invest and effectively understand and support neurodivergent staff to fulfil their potential.
Consider staff needs at an individual level
To get the best from your neurodivergent staff, you will need to consider their needs and preferences at an individual level. A one-fits-all approach will be counterproductive. Considering individual needs will require investment in time and a flexible management style.
Adapt management style
Managers may need to adapt their management style to better understand and support neurodiversity in the workplace.
Workplace redesign
You could redesign your workplace to accommodate neurodivergent staff. For example, you could create sensory-friendly workspaces or agile workstations and break-out areas.
Foster an inclusive workplace culture
Staff may be reluctant to disclose their neurodivergence so it can be difficult to identify and understand the impact of neurodiversity in your workplace. However, establishing a positive, equal, and inclusive workplace culture will show that you value all your staff.
While there may be challenges, the rewards of valuing, embracing, and supporting all employees far outweigh the costs. See support neurodiverse staff.Also on this siteContent category
Source URL
/content/advantages-neurodiversity-workplace-and-managing-staff
Links
Support neurodivergent staff
Practical steps employers can take to develop an inclusive workplace that values and supports neurodivergent staff.
Maximising the contributions of neurodivergent employees requires implementing suitable adjustments and support systems within your organisation.
How to support neurodivergent staff
Employers can take several practical steps to foster an inclusive workplace culture that offers neurodiverse workers the support they need to thrive and reach their full potential.
Understand your legal obligations
It is likely that neurodivergent conditions, such as autism, would be deemed to be a disability for the purposes of the Disability Discrimination Act 1995. Employers must ensure they treat all employees and job applicants fairly and without subjecting them to unlawful discrimination, including unlawful disability discrimination. In the case of employees who are disabled, you will also have a legal duty to make reasonable adjustments. See discrimination against disabled people.
Offer reasonable adjustments
Making reasonable adjustments empowers employees and interview candidates to demonstrate their full capabilities, aligning with legal requirements and sound business practices. Examples of reasonable adjustments for neurodivergent workers include flexible working, modifications to the physical environment, adjustments to your recruitment processes, provision of assistive technology, and specific training. Often reasonable adjustments involve little or no cost to the business.
Prioritise individual needs when providing support for neurodivergent employees. Avoid assumptions and comparisons, as experiences and support requirements can vary significantly within the same neurodivergent category.
Embrace flexible working
Flexible working can help support neurodivergent employees with different needs and preferences for their work environment and schedule. Various ways of flexible working can help employers support neurodivergent staff to perform to the best of their ability.
Neurodivergent employees may benefit from flexible work options, allowing them to choose workspaces that cater to their sensory preferences, customise their work hours to align with their productivity patterns, and reduce the stress associated with commuting.
Create a workplace open and supportive of neurodiversity
Creating a culture of neurodiversity awareness and acceptance involves understanding and respecting diverse working styles and preferences. This creates a supportive environment where employees feel comfortable seeking support or reasonable adjustments without fear of judgement or misconceptions.
Provide training on neurodiversity
Implement training that educates employees about neurodiversity, the challenges for individuals with various conditions, and the valuable contributions a neurodiverse workforce can make to your business. This will foster a more inclusive and supportive workplace by increasing awareness, dispelling misconceptions, and promoting acceptance among colleagues. Consider incorporating sensitivity training and communication workshops into your training curriculum.
Develop a diversity, equality, and inclusion workplace policy
Develop a workplace policy that addresses neurodiversity. This will set out your views and support system available to all employees. It shows that as an employer you value cognitive diversity in the workplace and are willing to take steps to ensure inclusivity for neurodivergent staff. See equality and diversity workplace policies.
Adapt management styles for neurodiversity
A one-size-fits-all management style will not get the best from your staff. Managers should adopt a flexible and individualised approach to managing and supporting neurodivergent staff. Managers should ask neurodivergent employees about their preferred communication methods e.g., some neurodivergent staff may prefer email or instant messaging over phone or video calls. On the frequency of meetings, some staff may prefer weekly check-ins over daily catch-ups.
Managers should provide clear and specific guidance, instructions, and expectations to neurodivergent employees. Written guidelines or checklists for work tasks may be helpful for some staff. Provide managers with relevant training to enhance their understanding of neurodiversity and develop the skills needed to lead neurodiverse teams effectively.
Offer mental health support
Neurodivergent staff may be more vulnerable to mental health challenges, particularly in workplaces that lack flexibility and support. Prioritise mental health support for all staff by providing resources and promoting a culture of well-being. Invest in training that equips staff with mental health resilience skills, enabling them to recognise early warning signs and take proactive steps to address potential issues.
Remember, the support you provide to neurodivergent staff should be ongoing. Don’t make the mistake of thinking once you’ve provided some initial support you are finished. You should continue to listen and respond to each request for adjustments and help. See how to support employees with mental ill health.
Establish a neurodivergent employee resource group
You could encourage staff to set up an employee resource group for neurodivergent people and their allies. This can help establish a forum where individuals can share experiences and support each other. See more on creating staff forums.
ActionsAlso on this siteContent category
Source URL
/content/support-neurodivergent-staff
Links
What is neurodiversity?
What is neurodiversity?
Explanation of neurodiversity and some common forms of neurological differences including Autism, ADHD, Dyslexia, and Tourette's syndrome.
Neurodiversity refers to the differences in individual brain function and behavioural characteristics. This means that individuals experience, perceive, and interact with the world around them in many different ways.
Defining neurodiversity, neurodivergent, and neurotypical
Neurodiversity
Neurodiversity is an umbrella term that refers to all the diverse ways that different people may process information. It encompasses everyone and how each person thinks, learns, communicates, and experiences the world around them, which varies in many ways. Within the term neurodiversity, people may be classed as neurotypical or as neurodivergent.
Neurodivergent
Neurodivergent describes people whose minds function in a way that society deems to be atypical, or in a way that diverges from what society deems to be typical. Autistic people come within the class of neurodivergent people, although they are not the only ones. A range of other people with conditions such as, but not limited to, attention deficit hyperactivity disorder, dyslexia, dyspraxia, and dyscalculia, may also be described as neurodivergent.
Neurotypical
Neurotypical describes those people whose minds function in a way that society deems typical.
Types of neurodiversity
Some common forms of neurological differences include:
Autism or Autism Spectrum Condition (ASC)
Autism is a spectrum condition that affects people in different ways. People with autism may experience social interaction challenges, exhibit repetitive or restrictive behaviour, have sensory sensitivity, and experience extreme anxiety. What is autism?
Attention Deficit Hyperactivity Disorder (ADHD) or Attention Deficit Disorder (ADD)
People with ADHD or ADD can seem restless, may have trouble concentrating, and may act on impulse. People with ADHD may also experience additional challenges such as sleep and anxiety disorders.
Dyscalculia
Dyscalculia is a condition that makes it hard for an individual to do mathematics and tasks that involve maths.
Dyslexia
Dyslexia is a learning difficulty that primarily affects reading and writing skills. Dyslexic people may have difficulty processing and remembering information which can affect learning and acquiring literacy skills. Many dyslexic people may show strengths in certain areas such as reasoning and visual and creative fields. What is dyslexia?
Dyspraxia
Dyspraxia, or Developmental Coordination Disorder (DCD), affects an individual’s movement and coordination.
Dysgraphia
Dysgraphia is a condition that affects the ability to recognise and decipher written words, and the relationship between letter forms and the sounds they make. Individuals with dysgraphia can have difficulty converting the sounds of language into writing.
Misophonia
Misophonia is an extreme emotional reaction to certain everyday sounds that most people find relatively easy to ignore such as keyboard tapping or rustling paper. People with misophonia experience reactions such as shortness of breath, tension, racing heart, and feeling hot.
Slow processing speed
Slow processing speed is a condition where individuals may remain silent for a few seconds before responding to something or might take a long time to explain something. What is slow processing speed?
Tourette’s syndrome
Tourette’s syndrome is a neurological disorder characterised by tics, usually sudden, repetitive involuntary movements and sounds.
Bipolar disorder, depression, schizophrenia, and anxiety are sometimes also included under the umbrella of neurodivergence. See the Brain Charity’s A-Z of neurological conditions.
Symptoms of these neurodivergent conditions often overlap meaning some individuals may experience more than one condition. You should also be aware that although individuals may have the same neurodivergent condition or conditions the way these manifest in behaviour can be very different, for example, women may exhibit the signs of autism differently to men.
Your staff as individuals
Recognise that each employee has a unique approach to processing information and completing tasks. Each individual will have a different communication style as well. By acknowledging and accommodating neuro differences, employers can create a supportive environment that enables all staff to reach their individual and collective potential.
Employers doing this can benefit from the rewards that neurodiversity can bring to their business. See the advantages and challenges of neurodiversity in the workplace.
ActionsAlso on this siteContent category
Source URL
/content/what-neurodiversity
Links
Advantages of neurodiversity in the workplace and managing staff
Employers that understand neurodiversity and appropriately support their neurodivergent staff can reap the advantages that neurodiversity can bring to a business.
A business that values its employees' unique perspectives and actively supports them will reap significant benefits.
Recognised strengths of neurodivergent people
Neurodivergent individuals bring diverse strengths and skills that can significantly benefit the workplace. It is widely believed that neurodivergent individuals often excel in the following areas:
- attention to detail
- dependability
- high level of stamina
- information processing
- memory recall
- productivity and work quality
When the right environment, culture, and support are provided for neurodivergent staff to excel, these strengths can contribute to many business advantages.
Benefits of employing neurodiverse staff
Neurodivergent employees bring a wide range of strengths, talents, and skills to businesses including:
Increased innovation and creativity
With different ways of thinking you will find that a neurodiverse workforce provides the breeding ground for creative thinking and new ways to do things. Neurodiversity also paves the way for innovation, leading to the discovery of more efficient processes and the creation of new products or services. Greater innovation can also lead the way to business growth and new markets.
Enhanced problem solving
A diverse workforce brings a variety of perspectives to problem-solving, leading to more creative and effective solutions. Neurodivergent workers, particularly those on the autistic spectrum, often have a meticulous focus on attention to detail, strong recall of information, an ability to detect errors and easily identify patterns that can aid problem-solving.
Increased productivity
When employers offer appropriate support and adjustments neurodivergent employees can thrive and contribute to increased productivity and efficiency. The unique skills and cognitive abilities that neurodivergent people can bring to approaching tasks and solving problems can make your organisation more efficient in what it does.
A wider range of talent and skills
Some employees are strong communicators, others are analytical thinkers, and others excel in structured or competitive work. Recruiting from a neurodiverse pool of talent gives you access to a diverse skill set making it easier to match the right individual to various job functions within your business.
More effective recruitment
Unfortunately, neurodivergent candidates often struggle to find employment, usually because the recruitment process is entirely geared toward neurotypical abilities. By making simple adjustments to support all applicants, you can attract and hire the best talent, strengthening your team.
Staff retention
Neurodivergent workers will show a greater commitment, trust, and loyalty to employers with an inclusive workplace culture that supports everyone. This reduces staff turnover and helps you retain valuable skills and experience. Employers focusing on recruiting and retaining neurodiverse talent make it clear to their workforce that thinking differently is recognised and valued.
Teamwork and inclusiveness
Many neurotypical workers appreciate learning about neurodivergent colleagues and will take pride in working in an inclusive workplace that embraces diverse ways of thinking and interacting. An inclusive workplace culture helps them better understand, connect, and engage with their neurodivergent colleagues. Many people don’t discover their neurological condition until they are adults. Fostering an open and inclusive workplace culture will make it easier for those workers to declare their condition and seek the support they need to thrive.
Build a strong business reputation
Some consumers prefer to do business with organisations that employ people with disabilities and other people from diverse backgrounds. Many of your customers will be neurodivergent people and prefer buying products or services from a company whose workers they identify with.
Managing neurodiversity in the workplace
Take time, effort, and commitment to invest and effectively understand and support neurodivergent staff to fulfil their potential.
Consider staff needs at an individual level
To get the best from your neurodivergent staff, you will need to consider their needs and preferences at an individual level. A one-fits-all approach will be counterproductive. Considering individual needs will require investment in time and a flexible management style.
Adapt management style
Managers may need to adapt their management style to better understand and support neurodiversity in the workplace.
Workplace redesign
You could redesign your workplace to accommodate neurodivergent staff. For example, you could create sensory-friendly workspaces or agile workstations and break-out areas.
Foster an inclusive workplace culture
Staff may be reluctant to disclose their neurodivergence so it can be difficult to identify and understand the impact of neurodiversity in your workplace. However, establishing a positive, equal, and inclusive workplace culture will show that you value all your staff.
While there may be challenges, the rewards of valuing, embracing, and supporting all employees far outweigh the costs. See support neurodiverse staff.Also on this siteContent category
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Support neurodivergent staff
Practical steps employers can take to develop an inclusive workplace that values and supports neurodivergent staff.
Maximising the contributions of neurodivergent employees requires implementing suitable adjustments and support systems within your organisation.
How to support neurodivergent staff
Employers can take several practical steps to foster an inclusive workplace culture that offers neurodiverse workers the support they need to thrive and reach their full potential.
Understand your legal obligations
It is likely that neurodivergent conditions, such as autism, would be deemed to be a disability for the purposes of the Disability Discrimination Act 1995. Employers must ensure they treat all employees and job applicants fairly and without subjecting them to unlawful discrimination, including unlawful disability discrimination. In the case of employees who are disabled, you will also have a legal duty to make reasonable adjustments. See discrimination against disabled people.
Offer reasonable adjustments
Making reasonable adjustments empowers employees and interview candidates to demonstrate their full capabilities, aligning with legal requirements and sound business practices. Examples of reasonable adjustments for neurodivergent workers include flexible working, modifications to the physical environment, adjustments to your recruitment processes, provision of assistive technology, and specific training. Often reasonable adjustments involve little or no cost to the business.
Prioritise individual needs when providing support for neurodivergent employees. Avoid assumptions and comparisons, as experiences and support requirements can vary significantly within the same neurodivergent category.
Embrace flexible working
Flexible working can help support neurodivergent employees with different needs and preferences for their work environment and schedule. Various ways of flexible working can help employers support neurodivergent staff to perform to the best of their ability.
Neurodivergent employees may benefit from flexible work options, allowing them to choose workspaces that cater to their sensory preferences, customise their work hours to align with their productivity patterns, and reduce the stress associated with commuting.
Create a workplace open and supportive of neurodiversity
Creating a culture of neurodiversity awareness and acceptance involves understanding and respecting diverse working styles and preferences. This creates a supportive environment where employees feel comfortable seeking support or reasonable adjustments without fear of judgement or misconceptions.
Provide training on neurodiversity
Implement training that educates employees about neurodiversity, the challenges for individuals with various conditions, and the valuable contributions a neurodiverse workforce can make to your business. This will foster a more inclusive and supportive workplace by increasing awareness, dispelling misconceptions, and promoting acceptance among colleagues. Consider incorporating sensitivity training and communication workshops into your training curriculum.
Develop a diversity, equality, and inclusion workplace policy
Develop a workplace policy that addresses neurodiversity. This will set out your views and support system available to all employees. It shows that as an employer you value cognitive diversity in the workplace and are willing to take steps to ensure inclusivity for neurodivergent staff. See equality and diversity workplace policies.
Adapt management styles for neurodiversity
A one-size-fits-all management style will not get the best from your staff. Managers should adopt a flexible and individualised approach to managing and supporting neurodivergent staff. Managers should ask neurodivergent employees about their preferred communication methods e.g., some neurodivergent staff may prefer email or instant messaging over phone or video calls. On the frequency of meetings, some staff may prefer weekly check-ins over daily catch-ups.
Managers should provide clear and specific guidance, instructions, and expectations to neurodivergent employees. Written guidelines or checklists for work tasks may be helpful for some staff. Provide managers with relevant training to enhance their understanding of neurodiversity and develop the skills needed to lead neurodiverse teams effectively.
Offer mental health support
Neurodivergent staff may be more vulnerable to mental health challenges, particularly in workplaces that lack flexibility and support. Prioritise mental health support for all staff by providing resources and promoting a culture of well-being. Invest in training that equips staff with mental health resilience skills, enabling them to recognise early warning signs and take proactive steps to address potential issues.
Remember, the support you provide to neurodivergent staff should be ongoing. Don’t make the mistake of thinking once you’ve provided some initial support you are finished. You should continue to listen and respond to each request for adjustments and help. See how to support employees with mental ill health.
Establish a neurodivergent employee resource group
You could encourage staff to set up an employee resource group for neurodivergent people and their allies. This can help establish a forum where individuals can share experiences and support each other. See more on creating staff forums.
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Seven tips to improve work-life balance for employees
In this guide:
- Support employee work-life balance
- Advantages of improved work-life balance
- Identify work-life balance problems
- Create a healthy work-life balance
- Work-life balance: Implement a flexible working policy
- Seven tips to improve work-life balance for employees
- Introducing flexible and family-focused workplace policies - Adventures Day Nursery
Advantages of improved work-life balance
List of benefits that promoting a healthy work-life balance brings to your business and your staff.
Introducing employment policies, promoting a positive organisational culture, and offering practical support that encourages a healthier work-life balance for your employees can bring real benefits to your organisation and your staff.
Work-life balance advantages for employees
A good work-life balance can enable staff to feel more in control of their working life and lead to:
- increased productivity
- better time management
- improved personal physical and mental health and wellbeing
- reduction in sickness and absenteeism
- a happier and less stressed workforce
- staff feeling that their personal and/or family life is important to their employer
- more valued and engaged staff
- greater employee loyalty, commitment, and motivation
- staff less likely to leave your employment
- opportunities for career and personal growth
Work-life balance advantages for businesses
The benefits of a work-life balance initiative are not confined to just the workforce. Work-life policies and flexible working practices can also benefit your business as you can:
- lower levels of absence, sickness, and stress
- motivate and energise staff
- identify more efficient working processes and practices
- increase your business's productivity, outputs, and competitive advantage
- boost staff morale
- improve customer service
- maximise flexibility to help you react to changing market conditions and meet customer demands more effectively - for example, shift work, part-time work, and flexitime can help you open longer without making your employees work longer hours
- better meet seasonal peaks and troughs in your business
- lead to a more committed and positive attitude in your staff
- reduce staff turnover and therefore minimise recruitment costs - see control staff turnover
- become recognised as a business that people want to work for and therefore help you attract top talent
See how Adventures Day Nursery introduced flexible and family-focused workplace policies.
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Identify work-life balance problems
Signs that can tell employers that their staff are suffering from a poor work-life balance.
As an employer, you might find it hard to judge whether you are supporting your employees' need to balance their work commitments with their home life. However, there are signs that employers can look out for that may indicate that staff have an unhealthy work-life balance.
How to recognise poor employee work-life balance
Tell-tale signs of poor work-life balance in your employees include:
- deadlines not being met
- targets or goals not being achieved
- untidy workspaces
- frequency of mistakes increasing
- poor quality work
- increase in customer complaints
- decrease in productivity
- staff not taking holidays or sufficient rest breaks
- staff appearing exhausted and withdrawn
- employees doing a lot of overtime
- employees taking a lot of time off to deal with 'emergencies' involving children or other dependants
- high levels of employee stress
- increase in staff conflict
- high rates of absenteeism or staff sickness
- high levels of staff turnover
If you recognise a number of these symptoms affecting your staff and your business you may need to take action to create a healthy work-life balance in your workplace.
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Create a healthy work-life balance
Practical ways that employers could improve the work-life balance of their staff.
There are no hard-and-fast rules on what constitutes the ideal healthy work-life balance. The measure of what is acceptable in your organisation will depend on the operational requirements of your business and the needs of your employees.
How to support staff with a healthy work-life balance
Set clear working hours
You should ensure that all employees understand what the working hours are. If you employ flexibility in working hours outline how this should be managed and ensure that staff don't exceed the appropriate hours per week.
Clearly define job roles
When you clearly outline what goals or tasks your staff must complete and when these must be delivered, you'll have staff that know exactly what they must do and when in their job. Use the SMART system to set goals that are specific, measurable, achievable, realistic, and time-based. This gives staff a clear understanding of what they must deliver to achieve their targets. SMART targets can also contribute to employees maximising their working time and cutting out wasted hours on trivial or low-value tasks.
Make working processes more efficient
Examine the process staff go through to complete a task. Is the process over-complicated? Is there a more efficient way to complete the task to the same level of quality but with less time commitment? This will help you find where there may be time wastage within processes and help you streamline tasks.
Set an example for staff
Employers should set an example to their staff by taking their annual leave allowance, setting aside appropriate time for rest breaks, and switching off completely from emails and calls when outside of working hours. You could also introduce your kids or pets to staff during video calls. Staff will then take their lead from you to better manage their work-life balance.
Recognise and reward a job well done
By simply recognising and rewarding employees for a job well done your staff will feel appreciated. Outline to staff how their individual and team efforts contribute to the success of the business.
Communicate effectively
The only true way to find out if staff are struggling to manage their time is if you develop and nurture a culture that encourages open two-way communication from managers to staff and staff to managers. In a positive workplace culture that has open communication staff are more likely to flag issues at an early stage before they escalate.
Provide support and training
Employers and managers should provide staff with the equipment, training, and managerial support to help them carry out their jobs to the best of their ability. Consider providing staff with time management training to develop the skills to manage their time effectively. Ensure your managers receive the training they need to spot symptoms of poor work-life balance amongst staff and have the skills to address and manage this appropriately.
Consider flexible working options
Working arrangements that are more flexible can benefit your staff and your business. With flexible working, employees are able to manage the time and/or location of their work to fit in with other aspects of their lives. This can lead to an increased sense of trust and autonomy that can boost productivity. There are many types of flexible working that you could consider introducing such as flexi-time, hybrid working, part-time working, or job sharing.
All eligible employees have the right to request flexible working. Flexible working can also support neurodiversity amongst your workforce as people with different styles of working may find that flexibility to work at times and locations that suit them will help them be more productive.
Promote staff health and wellbeing
Employers should promote the physical, emotional, and mental wellbeing of their staff. Offer employees the opportunity to develop and shine their life skills by hosting staff wellbeing events or talks on topics such as healthy eating, time management, stress management, or financial planning. Encourage staff to escape their workspace completely when taking their breaks and suggest incorporating some form of exercise as part of that break.
Develop a culture that respects work-life balance
Develop and maintain an organisational culture that promotes a healthy work-life balance. Make it clear that emails sent on off-hours don't require immediate attention or a response. We all spend many hours each week working so take steps to make the work environment an enjoyable one. Allow staff to focus on tasks they enjoy doing and provide opportunities for staff to take on different roles. Providing a wide variety of tasks and roles can maximise staff interest and focus.
You could also have monthly informal catch-ups with staff where employees grab a cup of tea or coffee and chat with each other about non-work-related topics. In addition, you could host annual summer barbeques or Christmas fairs where staff can bring their families along.
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Work-life balance: Implement a flexible working policy
How employers can implement a flexible working policy to help promote a healthy work-life balance for their staff - includes a flexible working policy template.
Achieving a healthy work-life balance is not just a one-off exercise, but a long-term commitment to operating your business in a way that respects your employees' responsibilities outside of their work commitments. Workplace policies designed to help your staff achieve and maintain a healthy work-life balance need to be tailored to your business and your employees.
Outline workplace flexible working rules
Drawing up a clear workplace policy on flexible working can have a positive impact on management by making it clear the circumstances in which a request for flexible working will be considered and approved. This saves management time and means that inconsistencies in management decisions are removed. It can also help employees by explaining their rights around flexible working.
Develop a flexible working policy
When developing a flexible working policy for your business you should take the following into consideration:
- Determine your core business requirements first to clearly outline what you want to achieve from your flexible working policy.
- Ask all staff what they want from a flexible working policy and how it can be used to support employees with their jobs.
- Consult with trade unions/staff associations on any flexible working proposals.
- Consult all employees affected and agree upon selected flexible working policies, eg flexi-time, hybrid working, or job sharing.
- Decide which of your employees will be covered by the scheme and ensure the flexible working scheme does not breach employees' rights or unfairly discriminate. The Labour Relations Agency (LRA) may be able to advise you on this. You can contact the LRA's Workplace Information Service on Tel 03300 555 300. See also flexible working: the right to request and duty to consider.
- Draw up written procedures for implementation and evaluation of your flexible working policies, including regular reassessment.
- Ensure support from senior management for flexible working.
- Take the lead by demonstrating a commitment to work-life balance.
- Explain any changes to staff and keep them updated on any regulatory changes, eg the right for parents to request flexible working.
Read more on flexible working: the law and best practice.
Flexible working policy template
You can use a template to get you started with writing a flexible working policy that fits your organisation:
- The Equality Commission for Northern Ireland has developed a model policy and procedure template for employers on handling requests for flexible working (PDF, 1.07MB).
- Acas flexible working policy template.
Flexible working request templates
- Acas flexible request acknowledgement letter template.
- Acas flexible working request outcome letter request.
Trailling flexible working
You may find it helpful to conduct a trial or pilot the flexible working scheme to see how effective and workable your new workplace policies are. Change the programme if this proves necessary and keep track of the progress of your business and your employees' work/life balance.
Measure the success of your flexible working policy
You can measure the success of your flexible working policies by gauging staff feedback and tracking employee performance, changes in the rate of absenteeism, rate of staff turnover and customer satisfaction. See staff feedback, ideas and forums, control staff turnover and how to manage absence and sickness.
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Seven tips to improve work-life balance for employees
Practical tips to help employers encourage a work-life balance amongst their staff.
A healthy work-life balance can lead to happier staff who are more energised and focused on doing their best work. A healthy work-life balance helps to increase productivity and staff retention, especially when your workers feel their employer also values their life outside of work.
Tips to encourage a healthy work-life balance for your staff
Here are seven practical steps employers can take to develop a workplace that encourages a healthy work-life balance for all their employees.
1. Develop an inclusive workplace
By developing a workplace culture that respects differences and values people, you'll have staff who bring their whole selves to work. This approach gives employees an environment where they feel comfortable to talk about life outside work. It will help employers understand what is important to their staff outside of work so they can support them with family commitments, hobbies, and other interests. See diversity, equality, and inclusion in the workplace.
2. Set realistic goals
Ensure staff know their targets and support them to achieve these. Set goals using the SMART system that makes targets specific, measurable, achievable, realistic, and time-based. Review employee performance regularly, including discussions to address potential problems, if they exist, so they can dealt with early. See agreeing performance objectives with staff.
3. Have regular conversations with employees
Encourage your employees to regularly meet with their line manager to discuss their progress, workloads, and challenges. These meetings can help to manage people and resources more effectively. It will also highlight potential issues such as burnout or conflict before challenges escalate. You could also provide staff with guidance or training on effective time management and prioritising tasks to help boost efficiency. See engaging with staff.
4. Explore flexible working options
Consider the benefits of flexible working if it helps your staff manage their work and home life commitments more effectively. Consider the various types of flexible working, such as remote or hybrid working, flexi-time, job sharing, and part-time working, to determine what benefits your business and your staff.
5. Holidays
You should ensure staff take their allocation of annual leave. Instruct staff to switch off from work when on leave by ensuring they don’t bring work phones or laptops on holiday. Employers can set a good example to their staff by taking their total allocation of holidays each year and assigning someone to manage things when they are on leave. See know how much holiday to give your staff.
6. Encourage regular breaks
Encourage staff to take regular breaks. Working for long periods on a single task can be tiring. Support employees in incorporating exercise into their breaks, especially if their job requires them to sit for long periods. Activity can help boost staff energy levels and increase productivity. See hours, rest breaks and the working week
7. Make work enjoyable
We all spend many hours each day working. So, with so much time invested in our job, employers should try to make it as enjoyable as possible for everyone. Encourage staff engagement and feedback to generate ideas on how you could make work and the workplace more fun. Identify opportunities for individuals and different teams to connect through work projects. You could also consider regular staff social events, external health and wellbeing talks, or charity fundraisers. See staff feedback, ideas, and forums.
For further details, see create a healthy work-life balance.
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Support employee work-life balance
Introducing flexible and family-focused workplace policies - Adventures Day Nursery
How Adventures Day Nursery in Belfast has implemented family-friendly initiatives in the workplace.
Adventures Day Nursery is a private children's nursery in Belfast. The business opened in 2006 and since then has grown to employ over 25 full-time and part-time staff.
Maria McDonagh, Manager at Adventures Day Nursery, explains how they introduced family-friendly initiatives to help and support their employees.
Prioritise your policies
"During the last five years, we have introduced workplace initiatives to ensure our staff have the best possible work-life balance. We encourage employees to suggest workplace schemes that will benefit them.
Our challenge has been to implement rewarding initiatives that are low-cost. For example, we offer job-sharing and have implemented support so that pregnant employees have the option to transfer to lighter duties and shorter shifts. We also have an open-door policy so that management are available to staff at all times.
We have introduced initiatives to reduce stress and offer staff support on a personal level. We ensure we have adequate cover when employees need to take time off work at short notice. To help reduce financial pressures for our staff we enable them, if needed, to receive part of their salary in the middle of the month rather than having to wait until payday.
Our 'special leave' policy allows staff paid time off during a bereavement or family celebration. Employees may also take unpaid leave when needed. We also have a 'sunshine hours' policy - this allows staff to finish shifts early on a rotational basis whenever the weather is good."
Consult and communicate with staff
"A big challenge we have faced in implementing family-friendly initiatives has come from ensuring that our policies are fair to all our staff. Not all of our employees have dependent children, so we have made sure to have other initiatives that benefit and appeal to all workers.
Our staff are always involved in helping to create new initiatives. Schemes are proposed through our staff suggestion scheme, and at the monthly one-to-one meetings.
The rules for each initiative are discussed and agreed upon with all staff to ensure a high degree of fairness across all policies.
Also as a service provider, we must ensure our staff initiatives do not negatively affect the quality of service we provide to our customers. We minimise business risks by creating a supportive environment, where staff are happy to assist and support each other.
All staff are made aware of workplace initiatives at their induction programme, their monthly meetings, and through the monthly staff newsletters."
Review and update your policies
"We regularly review our policies to ensure that we are compliant with legislation. As the nursery manager, I attend seminars and conferences to ensure we maintain our legal responsibilities."
Measure success
"We use questionnaires and one-to-one meetings to get feedback from staff. These help us to identify the initiatives that have benefited the organisation. The measures we evaluate against the schemes include improved morale in the business, lowered sickness and absence rates, low staff turnover, and customer satisfaction.
We have also won awards for our commitment to supporting our staff, and for the service, we offer our customers."
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Introducing a four-day working week - Smiley Monroe
In this guide:
- Flexible working: the law and best practice
- The right to request flexible working: eligibility criteria
- Advantages of flexible working
- Flexible working policy
- Types of flexible working
- Application for flexible working
- Considering flexible working requests
- Reaching a decision on a flexible working request
- Refusing a flexible working request
- Flexible working refusal: employee's appeal
- Flexible working: extensions to time limits and withdrawals
- Unresolved flexible working requests
- Flexible working: employee protection against dismissal and discrimination
- Promoting flexible working - Advanced Electronic Solutions (video)
- Introducing a four-day working week - Smiley Monroe
The right to request flexible working: eligibility criteria
Who qualifies for the right to make a flexible working request and what are the types of requests.
Certain employees have the statutory right to make a flexible working request. To be eligible to make a flexible working request a person must:
- be an employee
- have worked for you continuously for at least 26 weeks on the date they make their request
- not have made another statutory request during the past 12 months (unless it relates to a request to consider reasonable adjustments on account of disability under the Disability Discrimination Act 1995.)
Further, employed agency workers returning to work from a period of parental leave also have the right to request flexible working.
The right to make a flexible working request is open to all those who meet the above eligibility requirements. It can be made for any reason, and it is not restricted to parents or carers.
The frequency of flexible working requests
Employees can make one application every 12 months unless it relates to a request to consider reasonable adjustments on account of disability under the Disability Discrimination Act 1995.
The 12-month period runs from the date the most recent application was made.
Before making a subsequent request, the employee must still meet the eligibility criteria as outlined above.
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Advantages of flexible working
The advantages for your business when introducing a flexible working policy.
Introducing a flexible working policy can benefit your business as well as your employees.
Flexible working: business benefits
Many employers believe that promoting flexible working makes good business sense and brings the following improvements:
- Greater cost-effectiveness and efficiency, such as savings on overheads when employees work from home or less downtime for machinery when 24-hour shifts are worked.
- The chance to have extended operating hours.
- Ability to attract a higher level of skills because the business is able to attract and retain a skilled and more diverse workforce. Also, recruitment costs are reduced.
- More job satisfaction and better staff morale.
- Reduced levels of sickness absence.
- Greater continuity as staff, who might otherwise have left, are offered hours they can manage. Many employers find that a better work-life balance has a positive impact on staff retention, and on employee relations, motivation, and commitment. High rates of retention mean that you keep experienced staff who can often offer a better overall service.
- Increased customer satisfaction and loyalty as a result of the above.
- Improved competitiveness, such as being able to react to changing market conditions more effectively.
Flexible working: benefits for employees
The main benefit of working flexibly for your employees is that it gives them the chance to fit other commitments and activities around work and make better use of their free time.
Flexible working can help you as an employer promote a healthy work-life balance for your staff.
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Flexible working policy
Considerations for employers when introducing a flexible working policy and example templates.
Introducing a flexible working policy
You should inform and consult your employees before you introduce a flexible working policy. This may help them understand how flexible working arrangements may impact your business.
When planning to implement a flexible working policy, you will need to consider the following:
- What flexible working arrangements will suit the business?
- What are the legal requirements?
- How will you deal with applications, eg who will attend the meetings and how will the administration work?
- Are there jobs that might be difficult to do under a flexible working arrangement, eg jobs that don't suit homeworking?
- If there are, what is the nature of the obstacle, and can you perhaps overcome it?
- How flexible are your IT arrangements, eg can employees access their email away from the workplace?
Flexible working policy templates
The Equality Commission for Northern Ireland has developed a model policy and procedure template for employers on handling requests for flexible working (PDF, 1.07MB) - you can download and personalise this to your business needs.
The Equality Commission for Northern Ireland also hosts free training courses on flexible working on a regular basis as part of its Employer Training Programme.
Find out how to set up employment policies for your business.
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Types of flexible working
Different types of flexible working, such as part-time work, flexi-time, zero-hour contracts, and job sharing.
The term flexible working covers flexibility in terms of the hours that are worked and the location and includes the following:
Flexible working: different types
Type of flexible work Explanation Annualised hours Employees' contracted hours are calculated over a year. While the majority of shifts are allocated, the remaining hours are kept in reserve so that workers can be called in at short notice as required. See minimum wage for different types of work - paid by the hour. Compressed working hours Employees can cover their standard working hours in fewer working days. See calculating holiday entitlement for atypical workers. Flexi-time Employees have the freedom to work in any way they choose outside a set core of hours determined by the employer. Part-time working Employees are contracted to work less than standard, basic, full-time hours. See options for part-time working. Job sharing One full-time job is split between two employees who agree on the hours between them. See introducing job-sharing. Remote or hybrid working Employees spend all or part of their working week from home or somewhere else away from the normal workplace. See employees working from home. Sabbatical/career break Employees are allowed to take an extended period of time off, either paid or unpaid. Self rostering Employees nominate the shifts they'd prefer, leaving you to compile shift patterns matching their individual preferences while covering all required shifts. Shift swapping Employees arrange shifts among themselves, provided all required shifts are covered. Shift working Work that takes place on a schedule outside the traditional 9am - 5pm working day. It can involve evening or night shifts, early morning shifts, and rotating shifts. Staggered hours Employees have different start, finish, and break times, allowing a business to open longer hours. Term-time working An employee remains on a permanent contract but can take paid/unpaid leave during school holidays. See considering requests to change working hours. V-time working Employees agree to reduce their hours for a fixed period with a guarantee of full-time work when this period ends.
Flexible arrangements must comply with the law on working time. See hours, rest breaks and the working week.Developed withActionsAlso on this siteContent category
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Application for flexible working
Information an employee must provide when making a flexible working request.
An employee's application should set out their desired working pattern and how they think you can accommodate it.
Information that must be included in a flexible working application
In order for a flexible working application to be valid, it must:
- be dated and in writing
- state that it is being made under the statutory right to make a flexible working request
- specify the flexible working pattern applied for
- explain what effect the proposed change may have on your business and how you can deal with any such effect
- state the date on which they want the change to start
- be the only request made in the last 12 months
The employee should allow plenty of time between the date of the application and the date they expect the flexible working arrangement to start. This is to allow you time to look at their application and assess whether or not you can accommodate it.
See form FW (A): Flexible Working Application Form in the Labour Relations Agency's (LRA) guidance and templates on flexible working: the right to request and duty to consider.
Flexible working requests and the contract of employment
If you accept an employee's flexible working request, this will be a permanent change to their contractual terms and conditions unless you agree otherwise. See change an employee's terms of employment.
If you or the employee are concerned about this, you could either suggest that they work flexibly over a trial period or agree that the arrangement will be temporary.
Note that employees do not need to provide a reason for their application for flexible working.
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Considering flexible working requests
Responding to an employee's flexible working request and arranging a meeting to discuss it.
You should acknowledge receipt of the employee's flexible working request in writing.
All statutory flexible working requests must be seriously considered with the aim of deciding whether your business can accommodate the requested work pattern.
Under the statutory procedure, you should hold a meeting with the employee to discuss their request. If you cannot accommodate the requested working pattern, you may still wish to explore alternatives to find a working pattern suitable to you both.
You can also agree to a flexible working request simply on the basis of the application itself without the need for a meeting, but it would be good practice to meet with the employee to discuss any practical issues for implementation.
Incomplete flexible working application
If the application is incomplete, you can ask the employee to resubmit it and inform them that you do not have to consider the application until it is resubmitted.
If the employee refuses to provide you with the information needed, you can treat the application as withdrawn. The employee will not be able to make another application for another 12 months. See the right to request flexible working: eligibility criteria.
Meeting to discuss the flexible working application
You should arrange a meeting with the employee within 28 days of receiving their valid flexible working application. If it is difficult to arrange a meeting within this period, seek the employee's agreement to extend it.
Failure to hold a meeting within the 28-day period or any extension, without the employee's agreement, will be a breach of the procedure.
You should arrange the meeting at an appropriate time and place that is convenient for all.
The right to be accompanied
The employee has the right to be accompanied at the meeting by a single companion who is a worker employed by the same employer as the employee who chooses them.
The companion can address the meeting and confer with the employee during it, but may not answer questions on behalf of the employee.
If the companion is unable to attend the meeting, the employee must seek to rearrange the meeting. It should take place within seven days of the date of the original meeting.
You must pay both the employee and their companion for the time off from their normal working duties to attend the meeting.
What happens if the employee fails to attend the meeting?
If the employee is unable to attend the meeting, they should contact you as soon as possible to explain their absence and allow you to rearrange it for the next mutually convenient time.
If the employee fails to attend the meeting more than once without a reasonable explanation, you can treat their application as withdrawn and you should write to them to confirm this.
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Reaching a decision on a flexible working request
Accepting and refusing an employee's request and trial periods.
You must notify an employee of your decision within 14 days of the meeting to discuss their flexible working request.
If you need more time to consider the request, you must agree this with the employee.
If you cannot agree to the working pattern asked for, you can still try to reach an agreement with the employee on an alternative arrangement.
Accepting a flexible working request
If you accept an employee's flexible working request, you must write to them:
- detailing their new working pattern
- stating the date on which it will start
- ensuring that this notice is dated
- stating that the arrangement means a permanent change to the employee's terms and conditions of employment (unless agreed otherwise)
Flexible working trial periods
If you or the employee are not sure that the proposed flexible working pattern will work in practice, you could try a different working arrangement or consider a trial period for flexible working.
Trial periods can happen at two stages before a formal agreement is reached on the flexible working request:
- If you know that your employee will be applying, then you can agree to a trial period before they submit a formal written flexible working request. If you do this, the formal procedure will still be available to the employee in the future.
- If the employee makes a formal written application, you could agree to an extension of time for you to make a decision and the trial period could happen before you reach a final agreement. In this case, the rest of the formal procedure would still be available to the employee.
Informal temporary flexible working arrangements
If you and the employee think that a statutory flexible working arrangement resulting in a permanent change to their contract of employment may not be the best solution, you could consider an informal temporary arrangement.
For example, this may be appropriate when the employee suddenly becomes the carer of an adult with a terminal illness, or they have to care for someone with a fluctuating condition like Parkinson's disease.
You should put any such agreement in writing.
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Refusing a flexible working request
Reasons employers may refuse a flexible working request and how this must be communicated to the employee.
If you decide that you cannot accommodate any kind of flexible working for an employee, you must write to them:
- stating which of the listed business ground(s) apply as to why you cannot accept the request
- providing an explanation of why the business reasons apply in the circumstances
- setting out the appeal procedure
This written notice must be dated.
The business grounds for rejecting a flexible working request
You can only reject a flexible working request on a limited number of set grounds.
These are:
- planned structural changes
- burden of additional costs
- detrimental impact on quality
- inability to recruit additional staff
- detrimental impact on performance
- inability to reorganise work amongst existing staff
- detrimental effect on ability to meet customer demand
- insufficient work for the periods the employee proposes to work
Explaining your refusal of a flexible working request
In your written refusal of a flexible working request, you must explain why the business ground applies in the circumstances. If an employee understands why a business reason is relevant, they are more likely to accept the outcome and be satisfied that you have considered their application seriously - even if it isn't the outcome they wanted.
You do not have to go into a lot of detail, but you should include the key facts about why the business ground applies.
If you make a decision to reject a flexible working application based on incorrect facts, this will give the employee grounds to make a complaint to an industrial tribunal.
See form FW (C): Flexible Working Application Rejection Form in the Labour Relations Agency's (LRA) guidance and templates on flexible working: the right to request and duty to consider.
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Flexible working refusal: employee's appeal
How an employee should request an appeal if their flexible working request is refused and how an employer must deal with that request.
If an employee believes that you have not properly considered their flexible working request they may want to appeal your decision to reject it.
Flexible working: employee's notice of appeal
The employee must make their appeal in writing within 14 days of receiving your written notice refusing their flexible working request - read more on reaching a decision on a flexible working request.
In the appeal notice, the employee must set out the grounds for making the appeal and ensure that the appeal is dated.
For example, an employee might appeal because they want to:
- challenge a fact you gave to explain why the business reason applies
- bring your attention to something you weren't aware of when you rejected the application, eg that another member of staff is now willing to cover the hours the employee no longer wishes to work
There are no restrictions on the grounds for appeal.
See form FW (D): Flexible Working Appeal Form in the Labour Relations Agency's (LRA) guidance and templates on flexible working: the right to request and duty to consider.
Arranging an appeal meeting
You must arrange the appeal meeting within 14 days of receiving the employee's appeal notice with regard to their flexible working application.
A different manager should ideally hear this appeal, usually at a higher level, than the manager who made the initial decision to reject the flexible working request.
The principles on the right to be accompanied, payment for attending the meeting, and what happens if the employee fails to attend are the same as for the initial meeting - see considering flexible working requests.
Notifying an employee of your decision following the appeal meeting
You must inform the employee of the outcome of the flexible working request appeal in writing within 14 days after the date of the appeal meeting.
If you change your mind and choose to accept their flexible working request, this notification must:
- be dated
- include a description of the new working pattern
- state the date from which the new working pattern is to take effect
If you choose to uphold the decision to refuse the flexible working request, this notification must:
- be dated
- state the grounds for the decision - these must be in direct response to the employee's grounds for making the appeal
- explain why the grounds for refusal apply in the circumstances - your explanation should provide the kind of detail required in your explanation following the initial meeting.
This notice amounts to your final decision and ends the formal right to request a flexible working procedure.
See form FW (E): Flexible Working Appeal Reply Form in the Labour Relations Agency's (LRA) guidance and templates on flexible working: the right to request and duty to consider.
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Flexible working: extensions to time limits and withdrawals
Extending the time limit to decide on a flexible working request.
There may be occasions where you need more time than the formal statutory procedure allows in order to reach your decision on an employee's request for flexible working.
There are also situations where you may treat the employee's application as withdrawn.
Extension of time limits to consider a flexible working request
There are two circumstances where the time limits for giving decisions and raising appeals on flexible working requests can be extended.
Through agreement by the employer and the employee
You might need to extend time limits where, for example, you need more time to consult with other staff or you agree to a trial period to check the suitability of the proposed flexible working arrangement.
The written record of the agreement must:
- be dated
- be sent to the employee
- specify what period the extension relates to
- specify the date on which the extension is to end
Through absence of the employer
An automatic extension applies where the individual who normally deals with the flexible working request is absent from work due to leave or illness. Where this is the case, the 28-day period within which a meeting shall be held to discuss a flexible working application commences on the day the individual returns to work, or 28 days after the application is made, whichever is the sooner.
There are no other circumstances where an automatic extension to any period applies.
See form FW (F): Extension of Time Limit in the Labour Relations Agency's (LRA) guidance and templates on flexible working: the right to request and duty to consider.
Treating a flexible working application as withdrawn
There are three circumstances where you can treat an employee's application for flexible working as withdrawn:
1. The employee unreasonably refuses to provide the information you need to consider their application. You should confirm in writing the withdrawal of the application.
2. The employee twice fails to attend a meeting to discuss a request (or a meeting to discuss an appeal) without reasonable cause. You should confirm in writing the withdrawal of the application. However, you should be flexible where - on both occasions - the employee cannot attend due to unforeseen circumstances.
3. The employee decides to withdraw the application. They should notify you as soon as possible in writing. If you don't receive written notification, ask them to confirm their intention verbally and then confirm this in writing. The employee will not be eligible to make another application for 12 months.
In all circumstances a written record must be made. See form FW(G): Notice of Withdrawal in the LRA's guidance and templates on flexible working: the right to request and duty to consider.
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Unresolved flexible working requests
What happens if you can't reach an agreement on flexible working using the statutory right-to-request procedure.
There may be occasions where an employee feels that their employer has not dealt with their flexible working application to their satisfaction.
Informal resolution
You should first try to sort out any problems with a flexible working application informally to discourage the employee from taking more formal action.
If an employee feels that the issue has not been resolved using informal methods, they may use your grievance procedure. Read more on handling grievances.
Third-party conciliation/mediation
If you cannot resolve the issue internally, you could try using an external third-party mediator or conciliator, eg Labour Relations Agency (LRA) or a union representative.
The LRA may offer to resolve the dispute through its Arbitration Scheme.
The LRA Arbitration Scheme
The LRA Arbitration Scheme provides an alternative to having a case heard by a tribunal to resolve an employment-related dispute (for example, claims relating to flexible working arrangements, unfair dismissal, breach of contract, or discrimination).
The scheme is quicker, confidential, non-legalistic, less formal and more cost-effective than a tribunal hearing.
Under the scheme, an arbitrator's decision is binding as a matter of law and has the same effect as a tribunal.
Find out more about the LRA Arbitration Scheme.
Early Conciliation
Anyone who wishes to lodge a claim with the Industrial or Fair Employment Tribunal must first notify the LRA and discuss the option of Early Conciliation. A claimant will not be able to proceed to tribunal without at least considering this option.
Tribunal claims
Where all other methods have failed, the employee may feel that an industrial tribunal claim is necessary.
An employee may make a complaint to an industrial tribunal where either:
- your decision to reject a flexible working application was based on incorrect facts, although this issue should first be covered in the appeal meeting - see flexible working refusal: employee's appeal
- you didn't follow the procedure properly, eg you failed to hold the meeting to discuss the application within the timescale (where no extension had been agreed) or where you failed to provide a complete and proper explanation to the employee of your decision to refuse their request
An employee cannot make a complaint where they simply disagree with the business grounds you give.
The industrial tribunal does not have the power to question your business reasons, although it can examine the facts on which the business reason was based to see if they are factually correct. If a case is brought jointly with other legislation, eg the Sex Discrimination (Northern Ireland) Order 1976 or other discrimination legislation, an industrial tribunal may seek to examine how the request was considered.
Note that applications to tribunals have time limits. The LRA can provide information about tribunal time limits - contact the LRA.
Remedies and compensation
An industrial tribunal or LRA arbitration can order you to:
- pay an award to the employee
- reconsider an application by following the procedure correctly
The maximum level of compensation is eight weeks' pay - although there is a statutory cap on the amount of a week's pay.
There is a separate award of up to two weeks' pay where you failed to allow the employee to be accompanied at a meeting.
There may be an additional award of compensation if the employee is successful in a joint claim, eg taken under Sex Discrimination legislation - as set out above.
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Flexible working: employee protection against dismissal and discrimination
An employee's protection against detrimental treatment and dismissal in relation to their flexible working request.
You must not subject an employee to a detriment or dismiss them for a reason relating to their flexible working request. In addition, you should note that rejecting a flexible working request could give rise to a discrimination claim.
Protection against detriment/dismissal for requesting flexible working
Employees are protected from suffering a detriment or being dismissed because:
- they have made an application to work flexibly
- they exercised a right under the flexible working request procedure
- they have made a complaint to an industrial tribunal in respect of their flexible working application
- they exercised their right to be accompanied at a meeting to discuss their request or they accompanied another employee to such a meeting
A detriment is where you act in a way that results in unfair treatment of an employee because they did something protected by law, such as exercising a statutory employment right.
Dismissal means your termination of their employment, with or without notice, including redundancy selection and the non-renewal of a fixed-term contract. It could also include constructive dismissal, ie where the employee resigns believing you have substantially breached their contract of employment. Read more on dismissing employees.
Employees who suffer a detriment or are dismissed in these circumstances may make a complaint to an industrial tribunal.
Discrimination and flexible working requests
In some circumstances, rejecting an employee's flexible working request could open up the possibility of a claim for discrimination on grounds of sex, gender reassignment, marital status or civil partnership, race, religion or belief, political opinion, sexual orientation, disability, or age.
For example, if you reject the request of a woman returning from maternity leave to work part-time, this could be seen as indirect sex discrimination. This is on the grounds that a greater proportion of women than men have the main parental caring responsibility - and requiring the employee to work full time potentially puts her at a disadvantage compared with her male colleagues.
However, even if the employee is put at a disadvantage by your flexible working refusal, you can still justify your actions at a tribunal if you can show that they were a proportionate means of achieving a legitimate aim.
Read more on how to prevent discrimination and value diversity.
Part-time employee discrimination
You must not treat part-time employees less favourably in their contractual terms and conditions than comparable full-timers - unless you can objectively justify that treatment.
So, if you agree to a request to work fewer hours, bear in mind that the employee is still entitled to the same pay and benefits (on a pro-rata basis) and access to training and promotion opportunities.
Find out more about employing part-time workers.
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Flexible working: the law and best practice
Promoting flexible working - Advanced Electronic Solutions (video)
Paul Creighton, director of Advanced Electronic Solutions (AES), talks about how the company introduced and benefited from flexible working practices.
Advanced Electronic Solutions (AES) has been providing security products throughout the UK and Ireland since 2004. Based in Cookstown, Co. Tyrone, they provide and install a wide range of products and services, from wire-free alarms, to CCTV and gate automation. Flexible working benefits both employees and the business by ensuring a happy and more productive workforce.
Here, director Paul Creighton talks about how the company introduced and benefited from flexible working practices.
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Flexible working: the law and best practice
Introducing a four-day working week - Smiley Monroe
How Lisburn-based employer Smiley Monroe introduced a four-day working week into their business.
Smiley Monroe is a manufacturer of customised endless conveyor belts, cut rubber, and plastic parts supplying mobile equipment manufacturers in the crushing and screening sector. Smiley Monroe has three global production facilities and is headquartered in Lisburn with 128 employees.
Jayne Peters, Director of People and Culture at Smiley Monroe, explains how the company has adopted a four-day working week with all staff enjoying Friday off. She outlines how they have addressed challenges along the way and the benefits this has presented to the company and their staff.
Encouraging and acting on staff feedback
"At Smiley Monroe, we value feedback from our employees, and one of the mechanisms to gather ideas is through our engagement team, who meet regularly. This group comprises representatives from all areas of our business. They are responsible for planning employee events, communicating updates throughout our teams, and finding ways to develop and safeguard our company culture. A four-day working week is an example of an idea suggested during one of the engagement meetings."
"While it took some time to work out the practical aspects of how this would work for our business, we were keen to explore how a change in working patterns could help our employees achieve a better work-life balance without negatively impacting our customers. In a challenging labour market, we also identified that this could give us a competitive advantage when recruiting and retaining talent."
Addressing the challenges of a four-day working week
"We initially implemented a six-month trial period for a four-day working week. This approach was crucial to minimise potential inconvenience to our customers during its introduction. While planning, we made gradual adjustments to address possible adverse impacts of the new working pattern. For example, we reduced Friday deliveries as many customers had already adopted Friday as a shorter working day. By doing so, we could maintain production and not negatively affect our customer service."
"To streamline the transition to a four-day working week, we gradually implemented it across different teams. The customer support team was the last to adopt this new work schedule. We informed our customers about the future changes, and the feedback we received was overwhelmingly positive. Many customers showed interest in adopting this new work schedule within their operations."
"In taking a phased approach to reduce Friday working hours, we had already made changes to our delivery and export schedules. This strategy managed customer expectations and meant when the four-day week finally came into effect, the change was minimal."
"An additional consideration included making efficiencies within our processes to maintain the same level of productivity in a shorter period. We made gradual changes to ensure that our operations remained unaffected."
"We considered how to ensure a four-day working week would positively impact our employee work-life balance. It was not an option for staff to condense their traditional five-day working week into four days, as this would have the opposite effect. It was important for staff to still find time between Monday and Thursday to fulfil family commitments and enjoy their hobbies."
Better employee work-life balance
"One of our central values is 'One Big Family' - meaning our employees' families are an extension of our business. Our decision to reduce the core working hours in all departments instead of just condensing them into four days is based on company values of a healthy work-life balance for all employees every day of the week."
"Some businesses choose a staggered approach to a four-day week, where different employees are off on different days, but the business stays open across the five days. However, we believe our approach and closing on a Friday allows our staff to switch off without the urge to check emails, for example."
"Overall, our current employees love the new-working pattern. Whether to spend an extra day at home with their kids, carve out time for a hobby that has been side-lined or even do volunteer work."
Competitive advantage in the jobs market
"The new four-day working pattern combined with an attractive benefits package and a positive company culture has been a competitive advantage when attracting talent. In today’s job market, employees want more than a competitive salary. Candidates are increasingly choosing employers who align with their values and ambitions."
Success of our four-day working week
"We opted to reduce the core working hours, with no reduction in salary. Again, the motivation here was to maintain high levels of employee satisfaction and ensure they could fully enjoy the benefits of a shorter working week. We are pleased with the positive reception of the new four-day working week by staff, customers, and suppliers. Since its introduction, we have found employees to be more motivated to get the job done more efficiently."
“We have been able to measure the success of our four-day working week through the positive customer and employee feedback we have received. We have identified that tasks are being completed within expected timeframes while maintaining operational efficiency levels since the introduction of the four-day week. We will continue to monitor the success of our new way of working through employee engagement surveys.”
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Menstruation and menstrual health support in the workplace
Menstruation and menstrual health support in the workplace
Practical steps employers can take to provide support around menstrual health-related symptoms and conditions in the workplace.
By offering appropriate support around menstrual health-related symptoms and conditions in the workplace, employers can enable employees to work at their best, minimise absence and prevent the loss of key talent.
Steps for workplace menstruation and menstrual health support
Build an open and inclusive culture
Employers must develop a workplace culture that encourages open conversations and psychologically supportive conditions. Employees working in such an environment are more likely to talk about menstrual health-related symptoms and conditions, as well as specific physical or mental health symptoms, or ask for adjustments to enable them to continue working without fearing criticism, ridicule, or discrimination.
Staff should feel able to talk and be comfortable approaching colleagues and human resources with the knowledge they will be listened to and receive appropriate support and understanding.
Raise awareness and end the taboos and stigma
There are several ways an employer can raise menstrual health awareness in the workplace, including:
- Gain buy-in and support from senior managers. This commitment helps to foster positive attitudes towards menstruation and menstrual health conditions.
- Provide facilities where employees can access menstrual products.
- Establish a staff network supported by allies where people can meet to discuss issues, and challenges and share experiences.
- Acknowledge menstrual health as a normal life experience in wellness discussions or blogs.
- Promote and engage with specific days or weeks for dedicated menstrual health issues.
- Consider developing a menstruation and menstrual health policy and ensure employees know about it and can easily access it.
Provide training and support for line managers
Tailored training for line managers on menstrual health will ensure they are confident and comfortable discussing it in the workplace. They will also better understand the impact on those employees with ongoing menstrual health conditions and how challenges should be addressed sensitively and confidentially.
Ensure line managers are trained to support all employees based on individual needs and know where to go for further information or support, for example, human resources, health and safety, occupational health, and external providers.
Managers should be alert to and act swiftly to address inappropriate jokes, remarks, or banter on menstruation and menstrual health in the workplace.
Employers should respect that menstrual health is a private matter for some employees, even as they strive to normalise it as a topic of conversation in the workplace.
Practical support and workplace policies
In many cases, menstruation will be self-managed by the employee privately without needing workplace support. However, there are ways in which an employer can make the workplace supportive. These include:
- access to well-maintained toilets, washrooms or changing facilities
- provide easy and free or subsidised access to menstrual products as well as hygienic disposal in all toilets and changing facilities
- provide fresh drinking water and facilities to make hot drinks
- consult with employees on uniform design
- have a spare supply of uniforms, of diverse sizes
- ensure suitable rest breaks between shifts
- offer flexible working arrangements, including location and tasks
- review risk assessment, where these are deemed necessary
- introduce workplace menstruation champions with relevant training and resources
- offer access to a quiet space for short breaks, if needed, during the working day
- staff health and wellbeing surveys to include menstrual health to ensure workplace needs are being met
- implement a menstruation and menstrual health policy with input from employees and, where applicable, workplace representatives
- cross reference the menstruation and menstrual health policy with other relevant workplace policies, such as those relating to health and wellbeing, menopause transition, sickness absence, performance management, and flexible working to ensure a fair and consistent approach
Performance and absence management
It is important to avoid assuming that an employee's performance may be affected by their menstrual health or symptoms. However, it is worth acknowledging that women may experience a range of uncomfortable symptoms that can be challenging, particularly while at work. Performance management should focus on supporting employees to perform their best, including addressing any underlying health issues.
Absence management policies that include trigger points are likely to be of concern to employees with long-term menstrual health conditions. A flexible and individualised approach can prevent presenteeism and avoid unfairly penalising employees with ongoing menstrual health conditions.
Monitor and review
You should monitor and review the effectiveness of workplace policies and procedures to ensure they are aligned with other relevant policies, remain fit for purpose, and are communicated to all line managers and staff.
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Menopause in the workplace
Why employers should address menopause in the workplace and how to support staff affected by menopausal symptoms.
The menopause is a natural stage of life that is usually experienced by women between 45 and 55 years of age. However, some women can experience the menopause before 40 years of age.
Why should employers consider menopause in the workplace?
Most women will experience menopausal symptoms. However, it can affect people differently, and no two people will experience it in the same way. Some of these symptoms, which may be physical, psychological, emotional, and cognitive can be quite severe and have a significant impact on everyday activities.
Employers have a legal duty of care to their employees under health and safety law and must ensure menopausal symptoms are not made worse by workplace conditions and/or work practices. Employers must also make reasonable adjustments to help employees manage their symptoms when doing their job. See employers’ health and safety responsibilities.
Statutory equality law does not expressly provide protection for menopause, but as menopause is a female condition, any detrimental treatment of a woman related to menopause could represent direct or indirect sex discrimination. If a woman experiences serious symptoms from the menopause transition that amount to a mental or physical impairment, which has a substantial and long-term adverse effect on her ability to carry out day-to-day activities, this could be classed as a disability under the Disability Discrimination Act 1995 (as amended for Northern Ireland). Failure to make reasonable adjustments could lead to a discrimination claim. See prevent discrimination and value diversity.
It also makes good business sense to try to understand and accommodate the needs of staff experiencing menopausal symptoms. An employer who does this is likely to gain greater staff loyalty, lower absenteeism rates, and higher productivity. It will also help you retain valuable talent.
Recognise and address menopause as a workplace issue
There are a number of actions that you can take to support employees affected by menopause. These have been outlined below.
Review current employment policies and procedures
To determine if there are adjustments you could make to support staff experiencing menopausal symptoms. Developing a workplace wellbeing policy that recognises menopause and actively involves staff in the development process is a good starting point.
Risk assessment
Carry out a risk assessment that considers the specific needs of menopausal women. This will fulfil your legal responsibility for health and safety and also ensure an employee’s symptoms aren’t being exacerbated by their job. See health and safety risk assessment.
Raise menopause awareness
Break the stigma by raising awareness of menopause within the workplace which will encourage openness in challenging negative and stereotypical attitudes. Information and education about menopause should be included as part of the organisation’s diversity and inclusion training for the whole workforce.
Communication
Have regular and informal one-to-one meetings with staff as this can provide the opportunity for someone to raise changes in their health situation including menopause. Employers should communicate their positive attitude towards menopause so that all employees know that their employer is supportive of the issue.
Access to support and guidance
Sometimes staff may find it difficult to know where to start to find information and advice on menopause so consider providing your staff with access to trusted online resources on the topic. You could make this available through a dedicated company intranet page with signposts to trusted external expertise and guidance.
Support from senior management
Get buy-in and support from senior management in your organisation. This will help raise awareness and develop positive attitudes towards the menopause. Senior management support can also facilitate an open, inclusive, and supportive culture.
Identify appropriate adjustments
Some adjustments you could make would be considering shift patterns, offering flexible working, making sanitary products available in washrooms, or having temperature-controlled areas. Remember that each individual can be affected differently so you should always tailor any adjustments to an individual’s specific needs.
Training
Provide line managers with effective training so they have a broad understanding of menopause and the reasons why this is an important workplace issue. Line managers need to be confident as well as competent in having sensitive conversations to support staff experiencing menopausal symptoms. Knowing risk assessments and practical adjustments can be helpful. Extending training to all staff can help raise menopause awareness across the organisation.
Performance management
There should never be assumptions about how an individual’s performance has been impacted but it should be recognised that women can experience a wide range of uncomfortable symptoms that can pose a challenge to their daily lives including at work. Performance management should be a positive process and the focus must be on the support needed to help everyone perform to the best of their ability, including taking on board any underlying health issues.
Menopause guidance for employers
The Irish Congress of Trade Unions, the Equality Commission for Northern Ireland, and the Labour Relations Agency have produced guidance for employers, employees, and trade union representatives to help promote equality in employment for women affected by menopause.
The guidance includes:
- information on menopause in terms of staff health and safety
- equality considerations for employers
- checklist to help employers examine if current policies and procedures meet the needs of women with menopausal symptoms
- best practice examples from local organisations implementing menopause policies
- tribunal decisions related to menopause
- links to further advice and guidance
Download Promoting Equality in Employment for Women Affected by Menopause (PDF, 1.46MB).
The Chartered Institute of Personnel and Development (CIPD) also has guidance on the menopause at work: guide for people professionals and menopause at work: guide for people managers.
The Equality and Human Rights Commission (EHRC) has published menopause in the workplace: guidance for employers.
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Using work trials to recruit people with disabilities - JP Corry
In this guide:
- Employ and support people with disabilities
- Recruiting people with disabilities
- Advantages of employing people with disabilities
- Health & Work Support Branch
- Disability support: Workable (NI)
- Disability support: Access to Work (NI)
- Disability support: Work Psychology Team
- Using work trials to recruit people with disabilities - JP Corry
- Disability support: Condition Management Programme
Recruiting people with disabilities
How employers can adjust and take positive steps to recruit people with a disability.
It can be challenging for someone with a disability to get into employment. Opening up your talent pool to make it easier for people with a disability to apply for jobs can bring many benefits to your business – see advantages of employing someone with a disability.
Reasonable adjustments for job applicants
Employers can take a number of steps to make the recruitment process as fair as possible for all applicants by making reasonable adjustments so that applicants without a disability do not have an unfair advantage over those who do have a disability.
Employers must be aware of their legal obligations when recruiting. Under the Disability Discrimination Act, employers:
- must not discriminate against someone with a disability when they are applying for a job
- must consider making reasonable adjustments if an applicant with a disability is at a disadvantage compared to a non-disabled applicant
Employers must consider reasonable adjustments at every stage of the recruitment process:
Application form
If the format, layout or structure of the application form puts someone at a disadvantage you should consider having the application form available in large print, Braille or an audio version for someone who is partially sighted or blind.
Aptitude tests
You should consider making additional time available to complete aptitude tests for someone with a disability who requests a reasonable adjustment. Another adjustment could be allowing test answers to be given verbally.
Interview
Ensure the interview room is fully accessible to all applicants. Be aware that applicants may request a reasonable adjustment to be interviewed at a time when they are more alert or pain-free depending on their disability. Consider training for your interview panel that examines the impact of various disabilities on performance at the interview stage, eg how autism may provide a challenge to an applicant during an interview and how adjustments can be made to help them.
Taking positive action to treat disabled people more favourably
Employers can decide to take a step further in positively recruiting someone with a disability. Unlike other forms of equality legislation, the Disability Discrimination Act allows employers to treat people with a disability more favourably than others through positive action.
An employer is not legally obliged to take positive action but employers can lawfully take positive action steps to treat someone with a disability more favourably. There are a number of positive action measures which an employer can choose to take to recruit someone with a disability, including:
- ring-fencing certain jobs so that they are only open to people with a disability
- offering a guaranteed interview to applicants with a disability who meet the essential criteria for a post
- using non-traditional forms of assessment which may only disadvantage people with a disability
- offering work trial opportunities which may lead to permanent jobs if the placement is successful
- creating an alternative post within your organisation for a person with a disability if there are certain tasks they are unable to perform as a result of their disability
Positive action measures should be carefully planned with advice from appropriate support organisations. Employers must comply with other equality legislation – see avoid discrimination when recruiting staff.
Access disability support
There are a range of government initiatives to help employers take on staff with a disability and also help staff with a disability get the support they need in the workplace – see:
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Advantages of employing people with disabilities
Discover the business benefits of employing someone with a disability.
Being a fair and equal opportunities employer not only ensures you meet your legal requirements to prevent discrimination, but you will also tap into a diverse talent pool that can bring many benefits to your business. Employing people with a disability can save you money and boost the profitability of your business.
Benefits of employing people with a disability
Recruit from a wider talent pool
By opening opportunities to people with disabilities you can widen your recruitment pool helping you to attract staff with the skills and talent that can enable your business to grow and thrive.
Promoting an inclusive workplace culture
Hiring people with a disability enhances diversity in your workforce. It can help increase staff morale, motivation, and commitment by demonstrating a workplace culture that values all staff.
Access specialist knowledge and skills
Staff with a disability may bring in specialist knowledge and skills such as understanding the needs of disabled customers, creative problem solving, and having particular attention to detail. Workers with disabilities possess skills and experiences that can offer employers a competitive edge.
Minimise staff turnover
People with disabilities tend to seek stable and reliable work when looking for a job and so tend to stay in their posts longer, helping to reduce staff turnover. This minimises recruitment and training costs incurred to take on new staff. You will also retain staff with years of experience and know-how.
Attract new customers
Having a diverse workforce, including employing people with disabilities, can help you attract disabled customers and potentially a large revenue stream. Employees with a disability can help you look at things from a fresh perspective, develop empathy for customers’ needs, and gain a better understanding of what they value in a business or brand. When your business and its products and services are accessible, you are able to appeal to a much larger and much more diverse audience and customer base.
Procurement opportunities
By employing people with a disability, you will be able to meet any social responsibility recruitment clauses that may apply to access particular tender opportunities and public procurement exercises. See understanding social value in public procurement.
Enhance your corporate image
Being an equal employer makes you look good. Consumers prefer to give their business to organisations that show a strong sense of corporate responsibility including employing a diverse workforce.
Low-cost reasonable adjustments
There can be a stigma to employing someone with a disability. Some employers may unfairly think that reasonable adjustments will be costly and take a lot of time to implement. However, most reasonable adjustments in the workplace can be simple, free, or low cost and there can be government help towards any costs that are incurred.
Encouraging accessibility best practice
Employing people with a disability will help you see things from their perspective. It can encourage the adoption of best practices to create accessible environments using adaptive technologies that are useful to people with and without disabilities.
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Health & Work Support Branch
The specialist support available to help disabled people start or retain employment.
The Health & Work Support Branch (HWSB) staff offers help and advice to both employers and people with disabilities about the range of specialist support available to help people start and retain a job.
You may identify someone who has the skills for your job but have questions about how their disability may affect them in the workplace - such as how they will manage the job. HWSB advisers are located across Northern Ireland and can offer practical advice to help both you and the potential employee overcome any barriers to starting work.
Support available
The type of support available may include advice on the following:
- recruiting people with disabilities
- retaining employees who become disabled
- financial help or support to employ people with disabilities through the Access to Work (NI) and Workable (NI)
- job/employee assessment and job/environment redesign
- equipment and ergonomics in the workplace
- accessibility of premises
- development of disability awareness
- development of good employment practices
- preparation, advice, and guidance to help people with disabilities who are applying for jobs
- encouraging employers to provide dedicated interview times for applicants with disabilities
- providing employers with advice on reasonable adjustments, such as additional time for interview
- offering the employer and the job applicant appropriate options of tailored support during the recruitment process
- offering the employer and the employee appropriate options of tailored support to help the worker with a disability perform to the best of their ability in the workplace
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Disability support: Workable (NI)
Workable (NI) offers support and assistance to both employees and employers to help disabled people move into or retain work.
Workable (NI) provides a flexible range of long-term support and assists people who, due to their disability, encounter substantial barriers to staying in employment. Read more on Workable (NI).
The programme is delivered by three organisations contracted by the Department for Communities (DfC):
These organisations have extensive experience of meeting the vocational needs of people with disabilities. Read further information via the links above about Workable (NI) and the benefits to employers.
The provision under Workable (NI) can include support such as:
- mentoring
- on and off the job training
- disability awareness training
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Disability support: Access to Work (NI)
Access to Work (NI) can provide advice and guidance for your employee's disability needs and if appropriate, a financial grant towards the cost of support.
Access to Work (NI) can help by providing advice and guidance of your employee's disability needs in the workplace and, if appropriate, a financial grant towards the cost of necessary support.
For example, Access to Work (NI) may be able to pay towards the following:
- adaptations to premises and equipment
- communicator support at interviews
- special aids and equipment
- travel to work costs
- a support worker
- travel within work eg to attend a meeting or training course
Depending on your employee's circumstances, Access to Work (NI) may be able to provide support under more than one of these areas.
Read more on Access to Work - practical help at work.
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Disability support: Work Psychology Team
Further help, advice, and guidance in areas relating to work, disability, and health.
The Department for Communities' Work Psychology Service (WPS) offers specialist consultancy to individuals and/or employers seeking advice and guidance in areas relating to disability and wellbeing in the context of work.
The WPS works closely with Work Coaches in Jobs & Benefits Offices to offer advice and guidance regarding individuals who have a disability or health condition and are seeking work or who are experiencing difficulties in work.
The WPS Assessment Service can provide advice to both employers and individuals regarding reasonable adjustments and possible alternative employment options, when the individual is at risk of losing their job as a result of their disability or health condition.
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Employ and support people with disabilities
Using work trials to recruit people with disabilities - JP Corry
How JP Corry's Dromore branch has adapted its recruitment processes to take on a person with a disability.
JP Corry is one of Northern Ireland’s leading builder’s merchants, supplying building materials to the trade, self-build, DIY, and architectural markets. The business operates from a network of 17 branches across Northern Ireland and the Isle of Man, employing around 265 staff.
Stephen Gibson, Branch Manager at JP Corry in Dromore, explains how the organisation has adapted their employment policies and recruitment processes to take on and support a person with a disability.
Reducing barriers for people with disabilities
"As a company, we strive to be inclusive and diverse. We want to make it easy for everyone to access our services, whether as a customer, supplier, or employee."
"JP Corry is proud to support the JAM Card scheme, which helps people with communication barriers and hidden disabilities receive tailored customer care. As a company whose purpose is to 'build our future by helping others build theirs', we believe in providing employment opportunities to disabled people."
"Our human resources team works closely with organisations that represent minority groups, such as Disability Action, NOW Group, and WOMEN'STEC, to ensure that they are informed of our employment opportunities."
Using work trials in our business
"JP Corry has equal opportunities policies and diversity training to ensure that we recruit staff fairly. Offering a work trial to potential recruits, particularly disabled people, has benefited both the individual and the business."
"Working with Disability Action, we set up our first work trial, where a disabled person came to work with us to understand what it would be like to be employed in our company before applying for a job. The experience was positive, and we recognised the potential of the person during the work trial. They subsequently applied for and secured the job successfully."
"Other branches of JP Corry have also seen the advantages of work trials and have adopted a similar approach by using the Work Experience Programme provided by the Department for Communities to offer employment opportunities."
Accessing local help and support
"Many local organisations have supported us along our journey with work trials. Some employees have completed a qualification in customer service through the NOW Group, providing insight into how disabled people can contribute to a high level of customer service. Disability Action has also been available to advise us when needed."
"To keep our organisation up-to-date and engaged, our HR team frequently attends employment conferences and training events. This continuous improvement activity along with the good relationships we have built with relevant charities and business support organisations ensures we have the support we need."
Lessons learned
"The work trials have benefited the organisation and the staff that we have hired. Some work trials will not always result in longer-term opportunities, but that can be positive as you haven't started formal training or invested significant time and resources into developing an employee who does not fit the job. It is better to discover at the trial stage whether it will work rather than going through a recruitment and onboarding process for it not to work out and needing to go back to the beginning of the recruitment process."
"Adapting our HR policies and practices to make it easier to recruit and support disabled people has enabled us to reach another talent pool and has enhanced our recruitment strategy. Our Dromore branch has benefited by getting a brilliant recruit who connects and engages with our customers. He brings positive energy to our team, and we have a better focus and understanding."
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Disability support: Condition Management Programme
The Condition Management Programme helps those with a health condition manage symptoms to allow progress towards, moving into and staying in employment.
The Condition Management Programme helps those with a health condition manage symptoms to allow progress towards, move into and stay in employment. The programme is led by healthcare professionals, such as occupational therapists, physiotherapists and mental health nurses.
The Condition Management Programme (CMP) gives support and advice to help people manage conditions including:
- arthritic complaints
- back and neck problems
- chronic fatigue
- depression
- pain
- stress
- heart, circulatory and respiratory disorders
The programme helps to:
- increase understand health conditions
- improve day to day functioning for those affected by health conditions
- increase confidence in those affected by health conditions
- improve your prospects of returning to work or staying in work
It offers advice, education and support on:
- dealing with stress, anxiety, low mood and depression
- coping with pain and fatigue
- relaxation techniques
- communicating with confidence
- developing a healthier lifestyle
- exploring potential options that will help you progress towards employment or help you make a successful return to work
Further information
If this support is something that you think you or your staff could benefit from see further details, including eligibility and how to apply, on the Condition Management Programme.
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