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Sell into new markets
How to break into and sell existing products and services to new customer bases.
Employing children and young people
Overview of the law relating to young workers at different stages of their lives.
Proof of Concept grants for novel business ideas
Apply for funding to explore the viability and commercial potential of your ground-breaking business ideas.
21 Under 21 programme for Belfast entrepreneurs
This competition is designed to unearth, recognise, and fast-track 21 exceptional potential young entrepreneurs.
Employing workers over compulsory school age and under 18
Understand the law concerning breaks, conditions, and pay for workers above compulsory school age and 17-year-olds.
Apprenticeships, internships and education
Work with schools and help young people, graduates and long-term unemployed people find work.
Manage your customer service
Use customer contact, feedback, customer research, dealing properly with complaints and loyalty schemes to retain customers and increase your sales.
Upskilling for Growth: Free training for Newry, Mourne and Down businesses
Upskilling for Growth offers local employers the opportunity to invest in their staff by providing them with upskilling opportunities.
Parental Bereavement Leave and Pay
Guidance for Northern Ireland employers on the Parental Bereavement Leave and Pay.
The benefits of measuring your customer service performance
Use metrics to measure your customer service performance with a view to building on your successes.
How to write a successful marketing plan
Setting clear, realistic objectives that match your strategy and putting your plan into action by making someone responsible for monitoring progress.
Understand your customers better
Use key indicators like sales renewal rates and complaints to monitor your current level of customer service with a view to building on your successes.
How to gather customer feedback
Two ways of getting the information you need to improve your customer service levels to provide better customer care and improve repeat sales
Implement your marketing plan
Making sure your marketing plan is carried out and learning from your mistakes, consider your resources, the costs involved and how you will control activities.
What is customer service?
Customer service is all about keeping your customers satisfied - fulfilling their orders swiftly and reliably and offering value for money.
Plan your marketing tactics
How to choose the best way to achieve your marketing objectives by thinking of product, price, promotion, place, people, processes and physical evidence.
How to write a marketing plan
How to identify your objectives and write a plan that will help your marketing generate sales, including tactics and objectives.
Your marketing objectives
Setting SMART objectives for your marketing that are specific, measurable, achievable realistic and time-bound, to help you achieve your business goals.
Use customer service to increase sales
Finding new ways of selling to existing customers is easier than finding new customers to sell to, try tactics like follow-up calls and free helplines.
How to deal with customer complaints
Use customer complaints as opportunities to build loyalty and increase your knowledge about your business, handling a complaint well can win business.