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Advantages and disadvantages of using overtime such as a more flexible workforce.

Health and safety issues when managing overtime.

Overtime payment rates, call-out payments, and employment contracts.

Time off in lieu of overtime and how to avoid owing too much time at the end of the year.

How flexible working could provide a more cost-effective alternative to overtime.

Eligibility for statutory maternity pay (SMP), how to recover SMP payments, and the option of enhancements to SMP.

Offensive or insulting behaviour such as verbal abuse or public humiliation can make employees unhappy or fearful.

A look at the reasons why people bully and harass others in the workplace.

A business may be guilty of discrimination, breach of contract or a criminal offence if an employee is bullied or harassed.

Look out for absenteeism or a change in behaviour if you suspect an employee is being bullied or harassed.

A properly implemented bullying and harassment policy is essential to your business.

Regulations on overtime and avoiding excessive overtime.

How employers should treat overtime, commission, and bonus payments for holiday pay.

What direct marketing is, tips for a successful direct mail marketing campaign and the typical items you might include in your mailing campaign.

Change is constant in business - find out why you should manage it, and how to prepare your staff and business for change.

Consult staff and trade unions when creating procedures to deal with harassment and bullying.

Key regulations that may affect your direct-marketing activities including the data protection act, and how to ensure your activities are within the law.

Set up policies to deal with grievances fairly and sensitively and protect both the complainant and the alleged bully.

Benefits of using your database for marketing purposes, segmenting your customers by their purchasing behaviours and being aware of potential problems.

When handing out leaflets or door-to-door distribution may be effective – consider the potential benefits and the possible pitfalls of leafleting and handouts.