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How to ensure that relations with trade union officials run as smoothly as possible.

Finding new ways of selling to existing customers is easier than finding new customers to sell to, try tactics like follow-up calls and free helplines.

Use key indicators like sales renewal rates and complaints to monitor your current level of customer service with a view to building on your successes.

Two ways of getting the information you need to improve your customer service levels to provide better customer care and improve repeat sales

Customer service is about keeping your customers satisfied - fulfilling their orders swiftly and reliably and offering value for money.

The ways you can improve your business using knowledge about your competitors.

How to research your competitors using the press, exhibitions, the internet and trade associations.

Where to look for your competitors and how to identify them using sources such as business directories, advertising and press reports.

Industrial tribunal claims where an individual has been refused employment or the services of an employment agency.

Industrial tribunal claims when workers are discriminated against due to trade union membership.

The right of job applicants not to be treated unfairly by an employment agency as a result of trade union membership status.

The right of workers who are union members not to be treated unfairly when interacting with their union.

The right of job applicants not to be treated unfairly by a prospective employer as a result of trade union membership status.

The rights of those in work not to be treated unfairly as a result of trade union membership or non-membership.

Understand the rights of union members, non-union members, and union officials in your business.

Consider the advantages and disadvantages of taking stand space at a trade show or exhibition, such as networking and generating leads, versus costs and high competition.

Tips for businesses exhibiting at tradeshows, including marketing opportunities, building up databases and doing your research.

Research and identify the most suitable trade fair for your industry sector whether you are exhibiting or attending as a delegate.

Getting the most out of trade shows and exhibitions including choosing the correct trade show to attend locally and internationally.